Customer Service Agent

Debra Gray-Turpin

**** *. ********, *** *

Chicago Illinois 60629

773-***-****- Cell

Email: *************@*****.***

Objective:

To provide superior levels of customer service to an organization that empowers their representative to make decisions and recognizes the value of their contributions.

Qualification:

Over twenty years of excellent problem-solving skills with a particularly strong orientation in customer service and satisfaction. I display confidence and Esprit de corps, (A feeling of pride, fellowship, and common loyalty to an organization) in leadership and team member roles. I am a highly flexible self-starter. I eagerly accept risk, ownership, responsibility and decision making. I convey an enthusiastic attitude in an effort to boost productivity, motivation and encouragement for clients, co-workers and management.

12/04/2023 to 06/03/2024

Reason for leaving: laid off

Huntington Bank

Position; Collections for installment loans

Duties; In bound and out bound calls to clients for collection of auto payments. Operated systems: cacs, speedpay, passport and noble composer

6/06/2022 to 08/26/2022

Reason for leaving: Resigned. In my opinion, I needed more training to be involved in changing client’s request to financial plans.

Voya Financial

Position: Customer Service Agent

Duties: Remotely assisting clients with information on their retirement plans, changing or adding information to client’s profiles. Assisting clients with changes to their 401K plans. Giving clients tax information regarding 401k plan changes. If requested, send client’s information requests through mail or email.

08/25/2021 to 05/30/2022

Reason for leaving: Temporary Position

Insight Global

Department: Illinois Department of Employment Security

Position: Customer Service Agent

Duties: Remotely assisting claimants with filing a claim. Assist claimants with access to online account. Creating, changing or entering information on claimant’s accounts.

10/2003 to 5/2021

Reason for leaving: Establishment Closed

Mercy Hospital and Medical Center, Chicago, Illinois

Department: Telecommunication

Position: Lead Operator

Duties: I manage operator’s everyday tasks. Making sure all operators receive all pertinent information to complete their daily duties. I created worksheets for the on-call doctors for operator’s use. I create schedules for all operators. I attend and present pertinent information during staff meetings with supervisors, managers and directors. I assumed supervisor duties when the supervisor was away and or otherwise detained. I rectify any problems in communications and guest servers when needed. I rectified call-off for all three shifts for communications and guest serves. Answering all incoming calls, transferring calls, paging doctor, as well as administrative staff. I can handle all codes and trauma calls. I help staff, patients and clients to their destination. I filled in at the information desk and guest services desk in the hospital when needed. I recited the daily prayer over the PA system every day for the hospital.

3/1998 to 9/2003

Chase Bank, Chicago Illinois

Reason for leaving: New position

Position: Senior Clerk/Team Leader:

Duties: Lockbox remittance-banking serving various companies’ deposit through postal mail, all major overnight deliveries and couriers. I assisted supervisors in instructing operations clerks in various duties. I handled paperwork for the shifts. I also ran the front desk operations. Assist customer service reps with location information for their clients. Tracking and entering deposits and packages using the Watts System as well as sorting, running mail sorting machine, delivering mail and company deposits to work-up areas.

3/1990 to 2/1998

Reason for leaving: New position

General Parking Garage

Position: Cashier Associate

Duties: I provide customers with parking, collect money for parking, and perform other duties as specified by the supervisor.

Education:

1977-1981 Simeon Vocational High School (Completed Diploma) Chicago Illinois

Major: Specialized in Computer Application

1999-2000 Sullivan Cogliano Computer Training (Completed Certificate) Chicago Illinois

Course: PC Application Specialist Training

Microsoft Windows 95

Microsoft Excel

Microsoft PowerPoint

Microsoft Word intermediates and advanced

I am capable of working with multiple screens and applications to carry out my duties.

I am comfortable working from home and I have a dedicated home office for privacy and security.

Attributes: Manually work electronic currency registers. I can operate most Microsoft applications.

I accurately type 40 WPM. I can competently operate Intelle Desk phone system for phone call and administrative needs.

References upon Request

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