Service Representative Customer
Resume:
BERTHA B MOTSI - PERSONAL RESUME
Hendersonville, NC, 28739
************@*****.***
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Enthusiastic and result oriented professional with more than 10 years of experience in
office management, administration and supervision. Able to provide confidential
support to senior and high level officials to ensure compliance with company objectives
and collaborates well with all organizational levels.
SUPERVISOR / TELEPHONE OPERATOR
Posts and Telecommunications (Zimbabwe)
11/01/81 - 03/31/2001
- Booking and connecting calls (local, interterritorial and international calls)
- Advice customers on duration and charge.
- Mann the busy PTC headquarters front office switchboard.
- Assist customer's reports on faults, directory enquiries and time enquiries.
- Supervise and oversee day-to-day activities of the manual room operations,
including scheduling Operators to different units.
- Lead front desk team in achieving good communication with walk in and virtual
customers.and fostering warm business relations.
- Conduct performance reviews, employee performance conversations, training
and other personnel management.
- Monitor supplies to ensure efficient and effective services are provided within
company budget limits.
- Assessing staffing and training needs.
ADMINISTRATOR/ASSISTANT / PASTOR
Forward in Faith Ministries International
04/01/2003 - present
- Organized and planning Israel Trips and Today’s Woman Conferences
- Directed day-today operations and long term goals of Women’s department in
FIF Ministries International
- Receipted and banked all Israel Trip funds.
- Booked accommodation, air tickets and food for the whole team during Trips and
conferences.
- Attended incoming and outgoing calls from customers around the globe.
- Filing, banking, and typing all correspondence.
- Organizing Explos around the nation and internationally.
- Events organizer
- Customer care
- Oversee the growth of Hendersonville FIF Assembly
CAREGIVER
Sarah Grace Home Care Agency
09/01/23 to 12/31/23
- Taking Care of the Elderly
- Showering and Bathing the Elderly
- Feeding the Elderly
- Accompanying the Elderly for check ups
- Preparing their food
- Administering medication at given times
SUPERVISOR
Pilgrim Homes (United Kingdom)
05/01/2001 - 04/15/2003
- Supervised the team and made sure the elderly are taken care of
- Gave spiritual and emotional counseling and motivated the residents
- Facilitated and organized tours for the residents
- Organized residents church services
EDUCATION
Zimbabwe Open University, Zimbabwe — Bachelor of Science
Honors in Development Studies
August 2014 - June 2018
Zimbabwe Open University, Zimbabwe — Master of Social Science
in Development Studies
January 2019 - December 2020
SKILLS
Adminstration, Communication skills, Public Relations, Leadership skills, Counseling,
Stress Tolerance, E-Marketing, Teamwork, Public Speaking, Time Management,
Punctuality, Positive Attitude.
AWARDS
FIF Secretary of the year in 2015 - 2016
INTERESTS
Reading, Cooking, Preaching and Teaching, Walking, Photography
LANGUAGES
English, Shona
PROJECTS
Japo Drafters - Architectural Designs
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