Data Entry Customer Service
Resume:
Cathleen A Phipps
**** ****** ** ****** ****** MI 49444
Objective:
Seeking an opportunity to enhance customer relations by applying my customer service and critical thinking skills fully. I am highly responsive and adaptable and remain calm in stressful situations. I am also able to work independently as well as within a team. Skills:
Time Management Strong Organizational Skills
Problem Solving Data Entry
Great Communication Skills Insurance Knowledge
Medical Terminology Book Balancing
OSHA/HIPAA Training Multi-line Telephone Systems
Work Experience:
03/83 - 04/02 Huntington National Bank Muskegon MI 49441 Personal Banker Sr Answered phone calls on multi-line telephone systems, directed calls. Opened and closed accounts. Was able to sell insurance and investments. Filled in as a teller, when needed, if they seemed to need a little extra help. Was the one who scheduled the tellers when one wanted time off to make sure that the office was covered and didn’t cause a customer any additional wait time. Resolved customer complaints. Answered customers’ questions and provided information on procedures and policies.
11/02 - 02/06 Wal-Mart Super Center Muskegon, MI Accounting / Cashier Received payment by cash, check, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Greeted customers entering the establishment. Maintained clean and orderly checkout areas. Established or identified prices of goods and services. While in accounting I counted each cashiers bag to verify they balanced compared to what their register said vs their drawer said and refilled each drawer, making sure that there was enough money to start their next day. At the end of the day I would balance the store each night and had the deposit done for the manager to verify and send out the next morning to the bank. 05/06 - 11/08 Metron Integrated Health Grand Rapids MI Medical Insurance Specialist Responsible for billing Medicaid, Medicare, and private Insurances requesting payment for the nursing homes in addition to posting payments received and other data entry as required. Protected the security of medical records to ensure that confidentiality was maintained. Reviewed records for completeness, accuracy, and compliant with governmental regulations. 06/09 - 09/09 Mercy Health Partners Muskegon MI Volunteer Responsible for answering the telephones, greeting patients, and doing follow-up calls for Urgent Care, for the patients that were seen, daily. 09/09 - 12/16 Muskegon Family Care Muskegon MI Patient Financial Specialist Responsible for helping patients with little or no insurance to see a physicial at a lower cost by offering sliding fee cost based on their household income. I was the head of setting up the first year of the Affordable Care Act to running smoothly for the clients that came in with questions. I also was able to navigate in bringing in Medicaid to the company so that our patients wouldn’t have to go elsewhere to see if they were able to qualify for Medicaid Insurance. 01/17 - Present Gerber Life Insurance Fremont MI Billing Analyst Posting payments to the customers policies, answer any questions that a policy holder may have, get bills ready to be sent out by verifying the all the payments have been received and if not, to send out a reminder notice so that the policy remains current and active.
+00-123****** *****@****.****** www.website.com
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