Clinical Informatics Quality Improvement

Adella Roberts, MSN RN NI-BC

Nursing Informatics Specialist

*************@*****.*** • 917-***-****

Frisco, TX 75033

Dynamic and detail-oriented professional with comprehensive experience in clinical informatics, quality improvement, and healthcare management.

Proven track record of leading and executing critical informatics projects, including EpicCare Ambulatory and Epic Wisdom implementations as well as driving advancements in clinical systems to enhance patient safety and system performance. Demonstrated proficiency in analyzing healthcare data to identify trends and support evidence-based practice. Skilled in creating actionable reports, managing workflow changes, and conducting in-depth training to support clinical staff. Known for carrying out comprehensive analyses, advising senior leadership on targeted process improvements, and increasing adherence to clinical documentation standards. Well-versed in integrating electronic health records (EHR) systems to ensure seamless information flow and compliance with industry standards. Passionate about leveraging technology to drive organizational goals, assist clinical staff, and improve overall healthcare delivery.

Areas of Expertise

● Clinical Informatics

● EMR System Integration

● Clinical Documentation Compliance

● Workflow Optimization

● Patient Safety Enhancement

● Data Analysis & Reporting

● Quality Improvement Initiatives

● Healthcare Informatics Solutions

● Policy & Procedure Development

Professional Experience

Parkland Health and Hospital – Dallas, TX

Nursing Informatics Specialist

2021 — 2024

Drove integration of nursing informatics by obtaining certification in EpicCare Ambulatory. Led critical initiatives in developing and implementing the Fall Prediction Tool and care plan interventions. Conducted comprehensive analyses of mobile communication methods among clinical staff to support upcoming projects and enhance workflow efficiency.

●Led Epic Secure Chat Project, enhancing secure communication and collaboration among clinical teams.

●Developed Pareto and Run charts to identify and address documentation non-compliance, leading to significant improvements in outpatient documentation accuracy.

●Advised senior leadership on targeted process improvement strategies, resulting in increased adherence to clinical documentation standards.

●Directed Epic Wisdom project, contributing to advancement of clinical informatics and supporting organizational objectives.

Children’s Medical Center Health Plan – Irving, TX

Quality Improvement Specialist RN

2019 — 2021

Steered efforts on clinical case conferences and discharge planning while serving as the facilitator for the HEDIS (Healthcare Effectiveness Data and Information Set) workgroup and co-facilitator for the health plan’s Performance Improvement Project (PIP). Investigated and analyzed quality of care issues, presenting findings to leadership.

●Ensured targeted improvements and enhanced patient outcomes by investigating, reporting, and formulating action plans for over 15 quality of care concerns

●Increased member awareness and vaccination rates by designing and launching influenza vaccine campaign featured in the health plan’s online newsletter

●Revamped health plan’s investigative tool for quality-of-care investigations, streamlining process.

●Identified and addressed key areas for intervention by conducting investigations of potentially preventable readmissions.

●Maintained compliance and reporting accuracy by submitting state Frew quarterly monitoring report.

NYU Langone Medical Center - Brooklyn Campus

Clinical Informatics Specialist

2014 — 2019

Advanced patient safety and ensured high-quality healthcare delivery by overseeing all facets of clinical informatics. Led EMR system enhancements by partnering with the analyst team on systems analysis and research, effectively advancing system performance and accuracy. Optimized clinical information system and promoted widespread Epic EMR usage by managing workflow and business process changes. Enhanced system efficiency by identifying and addressing anomalies, errors, and inefficiencies, offering targeted remediation recommendations. Facilitated comprehensive training programs, ensuring staff proficiency in clinical system features, operation, and usage. Drove project goals and objectives by innovating and implementing auditing processes and crafting detailed documentation for business area reporting requirements. Developed and enforced EMR system-related policies/procedures while fostering collaborative relationships with IT leadership and clinical community.

●Improved system integration and functionality by spearheading planning, development, and implementation of the Epic system and Vocera across two major hospitals.

●Provided strategic guidance to senior leadership on system enhancements by delivering detailed post-implementation feedback on clinical mobile devices, leading to targeted improvements.

●Resolved recurring $32,000 error by determining and addressing critical financial and regulatory issues within EHR system prior to the annual regulatory site visit, mitigating potential compliance risks.

●Directed safety investigations and managed risk reduction initiatives, contributing to reduction in patient risk and enhancement of overall safety protocols.

●Documented blood transfusions in Operating Room by innovating workflow diagram for anesthesia providers, optimizing the EHR documentation process.

●Assisted surveyors in navigating the Epic EMR system by serving as primary contact for regulatory surveys.

●Contributed to improved system usage and efficiency by evaluating and enhancing staff competency in EMR documentation and technology integration.

Kings County Hospital Center – Brooklyn, NY

Chemical Dependency Nurse

2013 — 2014

Administered vaccines, conducted annual assessments, and performed PPD placements, ensuring optimal patient care and health monitoring. Provided comprehensive nursing care to diverse patient populations, including high-risk individuals with substance abuse issues. Promoted personal health improvements and supported recovery efforts by leading group meetings and scheduling appointments for clients in resident rehabilitation program

●Advocated for the vulnerable substance abuse patient population by spearheading and facilitating group meetings, fostering supportive environment for recovery and personal health improvement.

●Gained experience using QuadraMed and Addiction Management Systems for patient management and record-keeping.

Additional Experience

School Nurse, Horizon Healthcare Staffing Agency

Staff RN - Orthopedics, Lenox Hill Hospital

Education

Master of Science in Nursing Informatics, Walden University - Baltimore, MD

Bachelor of Science in Nursing, Hunter College of City University of New York - New York, NY

Associate of Applied Science in Nursing, Kingsborough Community College - Brooklyn, NY

Credentials

New York State Registered Professional Nurse

Texas State Registered Professional Nurse

ANCC Certified Informatics Nurse

Epic Certified in EpicCare Inpatient Procedure Orders

Epic Certified in EpicCare Ambulatory

Technical Skills

Microsoft Office applications (Word, PowerPoint, Excel, Outlook, visio, etc), Allscripts, Epic, Welsky, QNXT, CCA (Clinical Care Advance), ASHR (Automated School Health Record), QuadraMed, AMS (Addiction Management System), Alaris pumps.

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