Customer Service Admin Assistant

Donna Krautschun

970-***-**** ************@*****.***

QUALIFICATION SUMMARY:

With 20 years of experience acquiring a vast amount of knowledge working within an office environment and various industry positions, I’ve proven to be an asset with my multi-task ability that allows me to achieve multiple responsibilities successfully, possess a warm positive persona, extensive customer service, and exceptional organizational skills. EXPERIENCE HISTORY

Western Area Power Administration (WAPA) (Contract.) Admin Assistant II Loveland, CO May 2021 – Apr. 2024

• Administrative support for Loveland Maintenance division. Responsible for travel itinerary arrangements for three groups within the division, create authorizations and vouchers for all travel needs (flight, hotel, vehicles).

• Processed individual reimbursement claims for various purchases and costs.

• Arranged scheduled meetings for conference room. Oversee scheduled yearly, biweekly, quarterly meetings, multiple interviews in-person, or via Teams, took meeting minutes.

• Gathered records for retention, responsible for updating annual emergency contact list.

• Reconciled credit card purchases for region, created/received POs (Brush, Cheyenne, Loveland) obtain Invoice number and submitted to corporate accounting.

Anadarko /Occidental (Contract) Oil & Gas Administrative File Clerk Platteville, CO Jul. 2019-Mar.2020

• Achieved the ability to perform the duties of two previous employees in receiving and sorting location files that entailed 10-15 file folders per location and 150+ documents, 1 CD and or thumb drive per file.

• Scanned documents, created an Excel file, uploaded, exported, and archived each file, updated Excel spreadsheet, created new location file folders and maintained in company Well-File Library.

• Received location hardcopy DVR drill testing from various wireline companies, verified corporate received and archived DVR in PDF format before retaining hardcopy in file folder, updated Excel spreadsheets.

• Checked scheduled meetings with expected catering companies that needed to be escorted and verified payments.

• Relief Receptionist during breaks and as needed; answered, assisted, and/or directed incoming calls and walk-ins, notified employees of scheduled visitors, processed incoming/outgoing mail, notified employees of deliveries. Noble Energy (Contract) Lead Mailroom Clerk, Receptionist Greeley, CO Oct. 2017-Jul. 2019

• Received, sorted, and distributed all daily USPS mail to employee mail slots (5 mail areas), prepared all outgoing mail, maintained mail slots, processed any office room change requests in the computer as needed.

• Scanned all incoming deliveries and tracking deliveries picked-up, prepared and processed all outgoing UPS, Federal Express packages, and deliveries, notified employees of deliveries that were not previously picked up.

• Requested and delivered weekly paper and office supplies for 12 copy rooms throughout the company.

• Relief Receptionist for breaks and as needed; Verified permission prior to entry through secured gate, answered, assisted, and/or directed incoming calls and walk-ins, notified employee of catering or scheduled arrivals. Xerox, CVS Call Center Med D - CVS / Medicare Customer Service Rep Greeley, CO Apr. 2015- Mar. 2017

• Authenticated /acknowledged reason for all calls, researched closest location of a Minute Clinic within the callers’ address, clarified details of the clinic hours, what services were offered, and the cost of services, logged all calls.

• Customer Care Representative - Navigated through multiple computer applications with speed and accuracy to assist inquiries regarding Medicare policy coverage, changes, and benefit options, ran prescriptions to determine need for prior authorization and verified medication Tier coverage and copay or premium costs.

• Set-up / cancelled automatic refills, verified address changes, reviewed and/or processed premium payments via checking account or credit card, set-up auto pay, faxed prescription request to doctor offices.

• Achieved individual goals as well as weekly and monthly team performance goals, within a diverse culture. Donna Krautschun Page 2

Northern Sun, Archer Daniels Midland Office Technician I Goodland, KS Jan. 2007-Sep. 2014

• Demonstrated qualities and behaviors of being a leader and collaborator; Support staff for three product merchandisers; prepared and processed all incoming/outgoing mail; maintained retainable and reconciled records.

• Assisted new employees with On-Board Federal documents and company policies and forms, confirmed new employee I-9’s created and maintained plant employees’ confidential files.

• Accountable for 15 plant employees’ payrolls on a daily, weekly, and monthly scheduled basis.

• Communicated with vendors and customers to create new ID’s and database files; Maintained shipping order invoices, contracts, and vendor files; Approved, entered all plant invoices into Maximo System for corporate payment, monitored payments, monitored all office retention periods, reconciled accounts with co-worker.

• Validated freight BOL, rail car locations, and seals before releasing rail cars, resolved any rail issues.

• Processed product complaints, scheduled product testing, released results to customer and lead merchandiser. Weld County Extension, CSU Cooperative Office Technician II Greeley, CO Apr.1998-Aug. 2003

• Support staff for CSU Agents (Home Economics; Livestock; 4-H Fair; Horticulturist; Master Gardner Program)

• Took monthly meeting minutes, every other month.

• Primary receptionist, answered a multi-line phone, warmly greeted, and assisted the public walk-ins, received, and prepared all incoming and outgoing mail.

• Created a variety of memos, correspondence, letters, designed brochures, surveys, fliers, monthly newsletters from rough draft, software used: Excel and Word, merged letters, cards, and envelopes.

• Responsible collecting money and/or RSVP’s for various programs, acquiring materials for MG class speakers

• Assisted Master Gardener’s with scheduling their required volunteer hours in the office.

• Maintained 4-H inventory (ribbons, plaques, trophies, and donated awards) worked closely with the Weld County Fair Board, recorded event results and 4-H sale results to the media. Hewlett-Packard, GHCD Division, (Contract) Admin, PCO Assistant Greeley, CO Jun. 1996-Mar 1998

• Scheduled and organized various meetings, phone conferences, retreats, and temporary living arrangements for global clients, took monthly meeting minutes.

• Typed confidential correspondence, employee reviews, meeting agendas, and travel itineraries.

• Developed multiple flow charts, presentations, and transparencies.

• Prepared Product Change Orders and obsolete PCO’s, conducted intensive research on all product parts, continually proofreading, obtained appropriate signatures and electronically distributed final PCO changes to various distribution sites around the world, assisted scanning hardcopy PCO’s to archived files. Starpak Inc., Data Entry - Admin Assistant - Process Planner Greeley, CO Feb.1990-May 1996

• Answered over 120 calls per day assisting callers in deciphering his/her software needs before placing order.

• Promoted to Administrative Assistant for Distribution Manager, assisted in scheduling on-line product builds, worked closely with shipping. Created and ran various reports, handled all customer service complaints and inquiries, created a complaint escalation form.

• The last six months I had the opportunity working as “acting” Process Planner working directly with clients. Researched raw material costs, prepared proposals / quotes, created invoices and statistics. Worked with IT to create specific database (PC-DOS) for data entry, reviewed and edited data entry. Maintained inventory, and storage space, collaborated closely with clients and shipping. EDUCATION

IBMC College – Degree of Associates of Occupational Studies Allied Health - Medical Billing & Coding HIPAA Certificate of Training 8/22/17, Graduated October 2017 Aims Community College - Associates of Applied Science Degree, Business Graduated June 1998

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