Network Engineer Architect

Network Engineer Architect

A confident and reliable Voice/UC Engineer with extensive practical experience administering and supporting network and telecommunication platforms such as Cisco CUCM, Avaya Aura, and Link/Skype4B. My strengths:

• Provide 24x7 on-call rotation process and Situational Awareness and incident response through monitoring and support of the production systems.

• Strategic thinking, looking for the big picture is very important when working with lots of different technologies and people.

• Able to create an architectural network design of existing telecommunication system in MS Visio Pro diagrams for Project Management analysis.

Highlights:

• Excellent troubleshooting skills with a focus on root cause and prevention.

• Call Routing administration - vectoring, dial plans, abbreviated dialing, partitions, and route patterns.

• In-depth and hands-on knowledge of routing and transmission protocols: SIP, RTP, TCP/UDP, DHCP, DNS, H.323, QoS, MGCP.

• Contact Center support and administration - Avaya Aura Elite, Cisco UCCX.

• Support phone system IMACD (installs, moves, adds, changes, and disposal) routine. Professional Experience

Tracksara, Seattle, WA August 2020 – Present

Software Development Engineer in Test

• Involved in the entire QA Automation Engineer in Developing Test Plans and Test cases for various aspects of applications through Cucumber BDD and SpringBoot Frameworks.

• Extensively worked in an integrated Agile software development team, providing consistent communication and feedback amongst developers and testers to help facilitate the quick resolution of issues and defects found during the Project.

• Managed the API Fraud Detection Project with a development tool for data scientists and Automated Web Services using Postman and RESTAssured library.

• Performing PostgreSQL backend testing to validate the integrity of the applications.

• Performing Appium Server and Inspector to validate the Mobile multi-platform functionality. Achievements:

Victor Vladovskiy 206-***-****

***********@*****.***

linkedin.com/in/wladowski

Mercer Island, WA

Developed mocking schemas API Fraud Detection Project for Shift Left testing environment. Aiphone Corporation, Redmond, WA (Insight Global W2 contract 7 months) Feb 2020 – Aug 2020 Test Engineer

• Testing various SIP devices with the latest releases of Telecom equipment such as Avaya Aura 8, Mitel MiVB 9, CUCM 12.5, Genetec Sipelia 5.8 via Wireshark SIP/SDP analysis, T1/PRI Centrex logs.

• Configured SIP Proxy Server and Session Border Controller. Worked closely with various vendors to investigate and resolve the issues through solution analysis.

Accomplishments:

Prepared the design of Cisco Informacast 12.0 via Singlewire based on customer Business Requirements.

Seattle University, Seattle, WA (CompuCom W2 contract 3 months) March 2019 – May 2019 Senior Network Engineer

• Configured and maintained networked telephony infrastructure, CUCM administration, VoIP/SIP phones, Cisco Unity voice mail, and E911 platform.

• Configured and maintained Survivable Remote Site Telephony SRST, Cisco 2921, and 2951 ISR voice routers, gateways VG350/VG224.

• Maintained internal network infrastructure based on Cisco Catalyst 4510 switches.

• Supported CUCM Call Routing, Unified Dial Plan, Abbreviated Dialing Plan, Partitions, and Route Pattern/Lists/ Group configuration.

• Analyzed the problems, and proposed identifying and documenting the root causes in the Cherwell ITSM platform.

Accomplishments:

Prepared design of Cisco networking and Gateway Ports for the new Data Center facility.

Established Screen-Pop Workflow on agent and supervisor desktops using Cisco Finesse to automate actions in UCCX.

The Seattle Times, Seattle, WA (Full-Time Employee) January 2015 – February 2018 Sr. Telecom Analyst

• Provided support and primary administrative functions for AVAYA VoIP telephony infrastructure, migrating to Link/Skype4B platform.

• Administered and supported AVAYA Elite Contact Center, IVR, ACD vectoring and routing, CMS reports.

• Maintained the Unified IT Monitoring through the SolarWinds Orion Platform.

• Expanded AVST voice messaging with TeamQ Informal Call Center Solution.

• Maintained MicroCall call accounting, eFax server, and E911 system administration.

• Analyzed the problems, and proposed identifying and documenting the root causes in the ManageEngine ITSM and KACE Endpoint Systems Management platform. Accomplishments:

Created schematics and diagrams for all existing telecom and network services provided to start a global project to replace the existing on-premises AVAYA environment to cloud base Skype4B architecture.

Decreased telecom tickets by 25% by creating a knowledge database. Valley Medical Center, Renton, WA May 2014 – October 2014 Sr. Communications Specialist

• Configure Cisco IP phones with LDAP-synced users using CUCM, Unity, and Jabber instant messaging service, supported E911 Amcom platform.

• Serviced CUCM wireless IP 7925G phones networking.

• Accomplished project upgrade Aruba Wi-Fi firmware.

• Headed Voice Network MDF cabling infrastructure design and implementation.

• Executed phone system IMACD (installs, moves, adds, changes, and disposal) routine.

• Managed the tickets and requests through the BMC FootPrints IT Service Management platform. Accomplishments:

Modeled and tested optimal users/systems profiles for a seamless transition to new clinic visitor scheduling distributed systems based on Mitel/Shoretel/Asterisk VoIP platforms, looking for cost- effectiveness and user requirements balance.

Farmers New World Life, Mercer Island, WA (AETEA W2 contract) October 2007 – December 2013 Telecom Operations Engineer

• Reliably provided on-site operational support for Avaya VoIP, Voice mail, and CMS reporting system via IMACD

(installs, moves, adds, changes, and disposal) procedures.

• Built ACD routing architecture and established IVR Contact Center functionality at Farmer’s sites.

• Carefully prepared and managed WFM daily reports on Verint Impact 360 v.11, NICE Perform 3.1 voice/screen recording systems, supported E911 Intrado platform.

• Detailed managed tickets and requests through the BMC Remedy IT Service Management 7.6 – Incident/ Change Control system.

• Maintained MicroCall call accounting, RightFax server, and accounts system administration.

• Delivered remote support encompassing software AT&T Business Direct / Route-it voice networking solutions. Accomplishments:

Improved Contact Center efficiency through the daily workforce plan, evaluating the contact activity, occupancy, and schedule adherence.

Technical Expertise

Software:

AVAYA Call Management System (CMS) R12, R16-17

PowerShell V3 scripting

Hardware:

AVAYA Communication Manager 6.3 S8730; 3.1/4.0 S8720; Modular Messaging 7.1 AVAYA G450/G350/G700/G650 Media Gateways

Cisco CUCM 8.5 - 11.5; Cisco UCCX 11.5, Cisco VG224, VG350, 2921, 2951 ISR voice routers, distribution net- working Cisco 2960G, 4510 switches; MPLS Cloud Connectivity Cisco Catalyst 3750x AVST CallXpress voicemail 8.70, TeamQ Informal Call Center Solution Norte Meridian Option 11C, 71 and 81C; Mitel MyVoice Connect Certifications & Training

AVAYA

Certified Implementation Specialist, Call Manager, Site Administration, Call Center Express/Elite, CMS Supervi- sor,

CISCO

Online courses: Distribution Networking, MPLS Cloud Connectivity, WLAN Core NORTEL

Nortel Meridian 1 Opt.11-81C, DMS, Symposium Call Center, Call Pilot, BCM, Meridian Mail Education

Bachelor's Degree of Science in Engineering Telecommunication Systems University of IT and Telecommunication Systems Moscow, Russia Software testing methodologies and testing process Logging Defects, HP (Mercury) Quality Center (QC) Training iSoftStone QA-101 software testing Kirkland, WA

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