Customer Service Data Entry

Ronald Merritt

Greenbelt, MD ***** • 202-***-**** • ***********@*****.***

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication, and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents.

Skills

Assisting customers

Recovering vehicles

Flatbed truck expertise

Documentation skills

Strong Work Ethic

Organization and Planning

Customer Service

Scheduling

Data Entry

Call Management

Customer Relations

Consultative Sales

Professional and mature

Quality Assurance

Work History

Tow Truck Operator, 05/2023 to Current

Metromotor Towing – Washington, DC

Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.

Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.

Contributed to increased revenue by upselling additional services when appropriate, such as storage or repair options for clients'' vehicles.

Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.

Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.

Assisted in inventory management, tracking equipment usage and supplies needed for daily operations in the tow yard facility.

Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.

Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.

Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.

Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.

Customer Service Representative, 03/2021 to 04/2023

Global IT Tech – Emporia, VA

Collaborated with team members to develop best practices for consistent customer service delivery.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Contributed to sales growth by upselling products and services based on individual customer requirements.

Streamlined call center processes for improved efficiency and reduced wait times.

Cable Technician, 03/2021 to 04/2023

Global IT TECH – Emporia, VA

Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.

Consistently exceeded company benchmarks for work efficiency and job completion rates.

Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.

Streamlined cable installation processes, resulting in faster service delivery to customers.

Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.

Installed wiring, cabling and networking hardware on customer premises.

Roofer, 07/2018 to 09/2020

Merritt Roofing – Washington, DC

Consistently adhered to OSHA regulations creating a safe work environment for both crew members and clients alike while protecting company liability risks.

Resolved issues quickly by troubleshooting problems related to leaks, structural damage, or poor workmanship from previous contractors.

Assisted in estimating project costs accurately providing detailed material lists and labor requirements based on site assessments.

Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.

Enhanced company reputation through meticulous attention to detail in all aspects of roofing installation and repair.

Education

Computer Tech, 11/2019

ITC Technology - Beltsville, MD

High School Diploma : 06/2018

High Point High School - Beltsville, MD

Contact this candidate