Distribution Associate Software Engineering

William G. Jones, Jr.

Software Engineer

*********@******.** • landline 610-***-****

LinkedIn https://www.linkedin.com/in/william-jones-72301114a/• Bath, PA. 18014

Versatile and results-driven professional with extensive experience across software development, technical consulting, business intelligence, and database administration. Proficient in designing and implementing scalable software solutions, optimizing database performance, and delivering actionable data-driven insights to enhance business decision-making. Proven ability to collaborate with cross-functional teams to drive technological innovation, streamline operations, and align technical solutions with business objectives. Adept at translating complex requirements into efficient, maintainable systems. Skilled in a wide array of technologies, programming languages, and tools, with a strong commitment to continuous learning and professional growth.

Areas of Expertise

Software Development

Technical Consulting

Business Intelligence

Database Administration

Scalable Software Solutions

Performance Optimization

Data-Driven Decision-Making

Cross-Functional Collaboration

Technical Solution Design

Professional Experience

PowerSchool (formerly SunGard K-12 Education and Pentamation), Bethlehem, PA 2005 – 2024

Software Engineer

Developed, maintained, and supported IBM Cognos BI and Analytics models, ensuring optimal performance and accuracy of analytic model files. Managed and updated .xml files to enhance Cognos Impromptu catalog functionality, leveraging deep expertise in IBM Cognos Impromptu products. Provided customer support for IBM Impromptu and Cognos BI/Analytics packages, communicating with both technical and non-technical users. Designed customized Cognos BI reports and dashboards, aligning with specific customer requirements to deliver actionable insights.

●Enhanced user proficiency and adoption of BI tools by conducting customer training sessions on IBM Cognos BI product line.

●Elevated customer experience by creating and launching set of analytical dashboards, increasing data accessibility and decision-making capabilities for entire customer base.

●Resolved numerous customer support cases, improving satisfaction and retention, followed by executing targeted training sessions that empowered users to maximize value of solutions.

Additional Experience as Production Control Assistant Programmer Analyst, Lehigh University, Bethlehem, PA

Education

Bachelor of Science in Computer Science

Lehigh University, Bethlehem, PA

Associate Applied Science in Data Processing

Northampton County College, Bethlehem, PA

Affiliation

Member of Phi Theta Kappa Honor Society at Northampton County Area Community College

Technical Skills

Hardware: IBM 4381, IBM RS/6000 mainframe systems. Windows based personal computers.

Databases: Oracle, Informix, Microsoft SQL Server

Operating Systems: VSE/ESA, UNIX, MS-DOS, MS Windows

Software: Cobol, Visual Basic, IQ Report-Writer, IBM Cognos Impromptu, IBM Cognos BI, Microsoft SQL Server Query Analyzer, Informix ISQL, Oracle SQL*Plus, Oracle SQL Report-Writer, Excel, Word, basic knowledge of Microsoft Power BI, courses in Python, C++ via LinkedIn Learning

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