Customer Service Delivery
Resume:
PROFESSIONAL SUMMARY
Seasoned entrepreneur and adept communicator, I excel in small
business operations and team building, notably with RTW Trucking. Leveraging skills in contract negotiation and staff training, I've driven significant business growth. My leadership in customer service delivery and operational management highlights a proven track record of professional achievements.
EXPERIENCE
Partial Owner/Box Truck Driver
October 2023 - Present RTW Trucking, At. Louis, Missouri Carpet Cleaner/Owner
April 2021 - Present A'Fresh Start Carpet Cleaning, St. Louis, Missouri
• Customer Service appliances and Furniture delivery Scheduling Appointments giving the best customer service Delivery experience possible
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Loading/Unloading truck with sit down forklift and electrical pallet Jack.
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Residential and commercial Delivery (Houses/Apts, Businesses, Docks, etc)
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Appliances (Refrigerators, Freezers, Ovens, etc) Furniture (couches, Patio Furniture, Flooring, etc)
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Conducted performance reviews with employees to provide feedback and mentorship.
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Led team meetings to discuss objectives, challenges, and solutions for business growth.
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• Managed the daily operations related to customer service. Negotiated contracts and agreements with business partners, vendors, and customers.
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Removed furnishings and equipment to access and clean all areas of carpet.
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Performed deep extraction cleanings on high traffic areas as well as routine maintenance cleans.
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Successfully completed multiple jobs within designated time frame while adhering to company policies.
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• Treated tough carpet stains with pre-cleaners and stain removers. CONTACT
************@*****.***
Arlington, Texas 76001
SKILLS
• Small business operations
• Verbal and written communication
• Staff hiring
• Supervision and training
• Strategize business plans
• Contract Negotiation
• Staff Training
• Team building
• Professionalism
• Time management abilities
• Multitasking
ARMANDO VAULT
Secretary
January 2002 - August 2024 Vault Tax Service, St. Louis, Missouri Lead Box Truck Driver
August 2019 - October 2023 JDK Reliable, Kansas City, Missouri Forklift Loader/Unloader Operator
September 2019 - August 2021 YRC Freight, St. Louis, Missouri Leveraged machines and equipment to deep clean carpets and floors.
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• Started my business in 2021 as a 30th B-Day present to myself.
Answered incoming calls promptly and professionally, routing messages as needed.
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Greeted visitors warmly upon arrival at the office; provided friendly customer service.
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• Performed data entry and generated reports.
Developed and maintained effective working relationships with clients, vendors, and staff.
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Maintained office supplies inventory by checking stock and placing orders.
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Maintained cleanliness of cab area by wiping down surfaces between trips.
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Worked cooperatively with co-workers in order to complete tasks efficiently.
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Communicated professionally with dispatchers via two-way radio system regarding location updates and any potential delays due to traffic congestion or weather conditions.
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• Nationwide Delivery and a lot of over the road Experience. Ensured cargo was secure prior to departure and upon arrival at destination.
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Followed safety protocols when loading and unloading items from truck bed onto docks or other locations.
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Maintained accurate records of deliveries and pickups, including paperwork for each shipment.
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Organized materials into designated areas according to established procedures.
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Efficiently managed time to ensure accurate deliveries on tight deadlines.
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• Ensured all freight was properly secured in trailers before transport. Proficiently loaded and unloaded trucks with products using a hand truck, dock ramp, or other equipment.
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Maintained cleanliness of loading docks by sweeping and removing debris from area.
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Unloaded materials from trailers and placed them in designated areas.
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• Used proper safety practices when operating equipment.
• Used forklifts to load and unload materials from trailers. Loader and Unloader
July 2018 - September 2019 Home Depot Warehouse, Dallas, Texas
Order Builder
October 2016 - July 2018 Coca Cola, St. Louis, Missouri Lead Furniture Mover
August 2010 - August 2015 University of Central Missouri, Warrensburg, Missouri
Safely operated a forklift to move pallets of product throughout the warehouse.
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Stacked and arranged products and materials in designated areas, optimizing warehouse space and accessibility.
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Loaded cargo onto trailers for transportation with attention to detail and safety precautions.
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Adhered to proper lifting techniques while moving large boxes in order to prevent injury.
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Performed loading and unloading of freight in a safe and timely manner, utilizing appropriate tools and techniques.
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• Building and Down Sizing pallets.
Organized warehouse inventory by labeling items and keeping accurate records of merchandise.
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Utilized RF scanners to accurately track inventory levels throughout the warehouse facility.
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• Unloaded incoming shipments
• Operated forklift to lift, move, stack or load materials into trucks. Provided assistance in training new employees on proper loading and unloading techniques.
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Performed cycle counts as needed to maintain accurate records of inventory levels.
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Inspected incoming shipments for damage or defects before accepting them into inventory.
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Monitored stock levels for all items stored in the warehouse and alerted management when supplies were low or running out.
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Completed daily checklists to ensure accuracy of orders before shipping.
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Provided support during peak season periods by taking on additional tasks as needed.
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Assisted in loading and unloading trucks using hand truck or pallet jack when necessary.
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Hand-picked orders according to customer requests with an emphasis on speed, accuracy, and safety standards.
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• Trained other order builders on warehouse policies and procedures.
Ensured that all items were placed correctly in designated areas inside the residential dorms once delivered.
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Successfully loaded and unloaded furniture from trucks, vans, and trailers in a safe and efficient manner.
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Capable of lifting heavy furniture without assistance while maintaining proper body mechanics.
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Experienced in the use of dollies, hand-trucks, ramps, and other moving equipment.
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Inspected furniture for damages upon loading and unloading and reported any findings immediately.
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Verified that all items had been removed from truck before leaving job site.
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EDUCATION
High School Diploma
May 2009
Hazelwood Central High School, St. Louis, Missouri Digital Media Communications
University of Central Missouri, Warrensburg, MO, US Bachelor of Science (B.S.) in Digital Media Communications Harris-Stowe State University, St. Louis, MO, US
CERTIFICATIONS
• OSHA Forklift Operator Certification
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