Customer Service Operations Manager

Liya hailu

Memphis, TN *****

******************@***********.***

+1-720-***-****

Work Experience

President/Operations Manager

Chelsea Kitchen, LLC and King's Kitchen, LLC-Memphis, TN December 2015 to Present

• Interview, train, and hire employees.

• Excellent customer service skills, such as history of resolving customer issues and

• maintaining high customer satisfaction.

• Analyze financial statements and sale reports to ensure company is running financially successful.

• Identify areas in the departments that needs to be reduced or cut costs to implement strategies

• to attain new customers and keep old ones.

• Ensure staff compliance with regulations to promote team motivation to retrain 90% of

• employees in the industry with high turnover.

• Review, negotiate, and approve proposals for everyday servings of 20-30 customers daily.

• Proficiency with point of sale (POS) systems, cashier software, and inventory management tools,

• Supervised, trained, and motivated cashiers that enhanced performance and customer service for the store.

• Managed cash transactions and balanced cash drawers with accuracy and efficiency daily

• Managed financial transactions and performed daily accounting tasks for financial reporting and cash

• nsured all merchandise was stocked and displayed to catch the customer`'s eye, priced correctly and displayed in a safe manner

• Ability to work under pressure and meet deadlines

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals

• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

Education

Overland high school

Denver, CO

Skills

• Financial Report Writing

• Financial Report Interpretation

• Financial Analysis

• General Ledger Accounting

• Profit & Loss

• Financial Statement Preparation

• Management

• Accounting

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