Customer Service High School

Profile

Motivated, personable, professional with a dynamic, results-oriented drive. Looking for an opportunity to supplement my retirement income.

Education

High School Diploma – Schaumburg High School, Schaumburg IL.

Professional Experience

Customer Service Agent – Active Telesource April 2021 – July 2023

Beaverton, Oregon

Worked from home providing customer service for Clark Public Utilities, Clark County Washington.

Left job due to second retirement.

Administrative Staff – Oregon Health Sciences University, Casey Eye Institute April 2016 – January 2021

Portland, Oregon

First contact for patients to check in for appointments in the retina clinic.

scheduled new appointments.

In a unique capacity, I worked evenings and weekends with the institute’s residents to help run the clinic during after-hours.

Called patients to remind them of their appointments.

Did various duties to help other clinics within the institute.

Left job due to violence in Portland. I didn’t feel safe working nights.

State of Washington, Department of Social and Health Services July 1997 – April 2015

Vancouver, Washington

Interviewed new and ongoing clients to determine eligibility for cash, food, and medical benefits. Used several data systems to gather information to base accurate decisions on. Managed a caseload of recipients to help identify barriers to employment and worked to introduce options and resources to address and resolve those barriers.

Left job due to first retirement.

In the years before this job, I had worked for the State of Arizona, the United States postal service, cashier positions for Circle K, and was the lead cashier for a pharmacy in Phoenix.

References available upon request.

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