Customer Service Data Entry
Resume:
Robecia Harper
Warren, OH 44485
*********@*****.***
Professional Summary
Experienced Clerk with typing and data entry abilities with results-driven nature. Knowledgeable about entering data and information, researching variances, and maintaining thorough records. Accuracy-driven, service-oriented, and diligent about completing tasks with little supervision and time management. Experienced Customer Service with exceptional customer service with knowledge of products and services creating welcoming and positive experience.
Skills
Customer Service
Efficient
Microsoft Word
Scanning/Indexing
Invoicing
Problem solving
Data Entry
Team Player/Independent Worker
Time Management
Work History
10/2023 to Current
02/2016 to 07/2023
CSR 2 – Solutran - Remote
Inbound calls.
Submit tickets for resolutions.
Submit Utility bill payments
Place HF and OTC orders.
Clerk - Reddaway Trucking – Salt Lake City, UT
Verified high volume of information and data entry with time management and accuracy.
Answered incoming calls to assist with customer service, recorded accurate messages and notes for distribution to other departments.
Scanned and indexed in database.
Input data into spreadsheets and databases.
08/2014 to 10/2021
Sandwich Artist - Subway Restaurants – North Salt Lake, UT
Greeted guests, promoted specials, and took orders.
Trained team members to prepare sandwiches and other items according to instructions.
Operated manual equipment to slice.
Accurately operated cash register to process customer payments while upselling promotions.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Part time employment to subsidize income.
07/2012 – 02/2016
Ranstad Temporary Agency – Phoenix, AZ
Verified submitted forms and documents for immigration applications.
Educated and enrolled customers into the Affordable Care Act.
Assisted customers with their mobile phone plan.
Educated and enrolled customer into chosen Medicare plan. TX licensed.
06/2014 to 08/2015
Mobile Phlebotomist - PAML – Murray, UT
Collected blood samples using vacutainer tubes, tourniquets, syringes, and butterfly needles.
Protected patients by following infection control, sharps disposal, and bio hazardous waste disposal procedures.
Labeled tubes and followed exact directions for handling and storing specimens for transport.
Stocked phlebotomy cart or carrier with appropriate supplies.
Centrifuged blood samples, aliquot, and documented following clinical protocols.
Education
05/2014
05/2012
Certificate: Phlebotomy - Phlebotomy Training Specialists - Murray, Ut
Certificate: Accounting Assistant – Navarro College – Corsican, TX (GPA 3.64)
12/1983
Certificate: Medical Assistant - San Diego College for Medical Assistant - San Diego, Ca
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