Sales Manager Customer Account

Cean Harrison

******@******.***

Education

Bachelor of Science in Social Organization

Union University I Jackson TN

Experience

Group Sales Manager (Task Force) July 2024 – November 2024 Westin Beale Street, Memphis, TN

• Developed innovative strategies to meet revenue targets.

• Generated leads through networking, cold calling and attending industry events.

• Negotiated contracts and agreements ensuring were favorable while maximizing revenue for hotel.

• Built rapport with clients and maintained strong, long-lasting relationships with clients, to provide personalized service to ensure customer satisfaction.

• Used Lightspeed and CITY to plan and execute all events for groups.

• Conducted market to identify trends and competitor activity and opportunities for growth. Senior Customer Account Specialist Feb 2021- July 2024 Elos MedTech (Onyx} Memphis, TN

• Evaluate and revise all contracts and purchase orders for each customer account.

• Collaborate with engineers, purchasing, document specialist and production teams to exceed client expectations.

• Educate customers on our production process, pricing, and materials.

• Manage inventory for customer portfolio.

• Analyze production data, purchase orders, reports, and forecasts, work orders and scorecards.

• Process and update all information needed to create invoicing.

• Update product revisions and materials for all revised medical devices.

• Collaborate with all internal partners to implement changes made by clients instantaneously. Customer Success Advocate

Mimeo Digital Printing, Memphis, TN

• Managed projects for over 2500 tech-touch accounts to increase company revenue using Salesforce, Fresh service, Microsoft Office, Account Manager and DocuSign.

• Formed relationships with internal and external departments to ensure client contentment.

• Resolved escalated customer quality and billing cases.

• Troubleshot complex system malfunctions within company software.

• Worked directly with production to ensure all products were produced accurately and promptly.

• Increased employee retention by training new associates and rigorously supporting a positive work environment.

Services Representative October 2016 - November 2017 Sedgwick Claims Management Services, Inc., Memphis, TN

• Obtained TX Workers Compensation Adjuster License and managed worker's compensation claims.

• Managed all claim correspondence from clients, employers, physicians, and witnesses.

• Reviewed and generated corrections to all medical coding and medical authorizations.

• Created worker's compensation claims by facilitating client intakes. Community Support Liaison April 2015 - September 2016 Crossroads Hospice/C2 Communications, Memphis, TN

• Maintained precise and accurate records of daily and weekly activities of all hospice and palliative patients.

• Organized, outlined, and maintained a well-defined call cycle for patients and nurses.

• Maintained confidentiality of information as required by state/federal regulations and company policies.

• Facilitated effective communication with clients, first responders and all outside resources.

• Completed Medical Insurance Verification for all patients.

• Developed relationships with potential leads and referral services. Business Development Associate September 2012 - July 2015 Gossett Motor Cars, Memphis, TN

• Generated business through networking events, cold calling, inbound leads, department referrals, and inbound requests and personal referrals.

• Fully explained product performance, application, and benefits to prospects.

• Prepped sales team with details for customer sales and increased team morale.

• Analyzed lost sales to prevent future occurrence and kept up with monthly forecasting.

• Studied industry trends and other competitors to create strategies for increased sales.

• Maintained an owner follow-up system that encouraged repeat and referral business and contributed to customer satisfaction.

Hospitalityͬ Sales Intern May 2012 - July 2012

The Westin St. Francis, San Francisco, CA

• Responsible for all administrative needs of Wedding Specialist and Non-Profit Organizations Manager.

• Assisted Executive Meeting Specialists and Banquet Managers in all hotel events.

• Organized banquet event orders for all departments in hotel using Microsoft XL, Galaxy, Delphi, Starguest, Starwood One, and Crystal Reports.

Additional Information

• TX Workers Compensation Adjuster License August 2017

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