Service Representative Customer
Resume:
TAMMIE BOX
Trenton, GA, *****
***********@*****.***
SUMMARY
Customer Service Representative with 15+ years of experience in high-volume environments. Skilled in resolving issues, building rapport, and ensuring customer satisfaction. Strong communicator with expertise in CRM systems and a commitment to delivering excellent service with a can-do attitude.
SKILLS
oExcellent communication and interpersonal skills
oStrong problem-solving and conflict resolution abilities
oProficient in CRM software and customer support tools
oAbility to manage high-volume calls and inquiries
oSkilled in handling escalations and providing solutions
oDetail-oriented with strong organizational skills
oAdaptable in fast-paced environments
oAbility to build rapport and maintain customer relationships
oTime management and multitasking expertise
oEmpathy and patience in dealing with diverse customer needs
oAbility to work well in team-oriented settings
oAbility to work with minimal supervision and stay self-motivated
Experience
Owner and Founder
T-Box Painting 2018 - 2024
oGenerate sales, created leads
oDevelop and implement business strategies and long-term goals
oOversee daily operations, ensuring efficiency and product quality
oManaged financial planning, budgeting and profit forecasting
oLead market research to identify trends and opportunities for product expansion
oEst relationships with suppliers, client and distributors
oDeveloped marketing and sales strategies to promote brand and drive revenue/growth.
oNegotiate contracts with vendors and business partners
oOversee customer relations, ensuring customer satisfaction
Consumer Affairs Representative
Chattam Inc. 2006-2011
oRespond to consumer inquiries and complaints via phone and email
oInvestigate and resolve consumer issues in a timely manner
oMaintain accurate records of customer interactions and resolutions in a database
oCollaborate with internal departments to address and resolve consumer issues
oEnsure compliance with company policies and regulations when handling customer inquiries
oEscalate complex cases to supervisors or specialized departments as needed
oConduct follow-ups with customers to ensure satisfaction
oMaintained accurate records from all phone calls
oHandled large call volume with ease
Receptionist
Harris's & Hartman Attorney at Law, LLC 2001-2006
oAnswered an average of 300+ calls per day.
o Greeted clients.
o Trusted key holder.
oIn charge of ordering office supplies as needed
oServed as the liaison between clients, paralegals and attorneys
oDirected inbound calls
oCreated attorney client schedules and aided with legal questions
oNotary
Legal Assistant/Receptionist
Rebecca Garden Parker, Attorney 1996-2001
oAnswered an average of 50+ calls per day.
oPlanned and coordinated meetings and depositions.
oAnswered and managed incoming and outgoing calls while recording accurate messages.
oMaintained a clean reception area, including lounge and associate areas.
oAssessed urgency and priority before accepting or declining appointments and meetings.
oDrafted legal documents as well as filed documents with court.
EDUCATION
High School Diploma
- Gordon County HS
Associate degree - Completed 9 months
- Northwestern Technical College
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