Customer Service Restaurant
Resume:
Bernadette Calabrese
Canoga Park, CA *****
818-***-**** - *.****.*********@*****.***
Professional Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Skills
Program leadership
Team management
Motivational leadership style
Physical fitness
Team bonding
Training exercises
Player assessment
Athlete conditioning
Player development
Coaching experience
Ball control skills
Work History
09/2024 to Current
Soccer Coach
Sports Classes 4 U – Encino, CA
Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
Maintained player safety through careful practice and game supervision.
Engaged parents, players and staff to maintain open, constructive communications.
Evaluated players' performance and provided constructive feedback to improve abilities.
Built positive, productive training environments fostering team unity.
Promoted sportsmanship values among players by emphasizing respect for opponents, officials, teammates, coaches, and themselves throughout each season.
Developed and led age- and ability-appropriate soccer training drills.
Communicated effectively with parents about player progress, expectations, and upcoming events or changes within the program.
08/2024 to Current
Substance Abuse Technician
1st Choice Detox – Granada Hills, CA
Ensured safe living environments through thorough inspections, compliance with regulations, and prompt reporting of any issues discovered.
Implemented relapse prevention strategies by identifying triggers, developing coping skills, and creating personalized action plans for each client''s unique situation.
Established rapport with diverse clientele for better communication while addressing their individualized concerns around substance abuse issues.
Conducted regular drug screenings to monitor client adherence to treatment protocols, addressing non-compliance promptly to prevent setbacks in recovery progress.
Provided empathetic support during crisis intervention situations, deescalating tensions and facilitating appropriate resolutions.
Facilitated therapeutic group sessions focused on topics including addiction education, emotional regulation, relationship building, and stress reduction techniques.
Supported clients in their journey towards sustained recovery through active listening, empathetic understanding, constructive feedback, and ongoing encouragement.
Promoted positive behavior change by reinforcing achievements and supporting clients'' personal growth in recovery.
Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Took and monitored vital signs, administered medications, and managed patient behavior.
Administered patient medications and tracked dosages.
06/2021 to 09/2024
Soccer Coach
Challenger Sports – Los Angeles, CA
Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
Adopted soccer strategies and tactics to maximize team potential.
Evaluated players' performance and provided constructive feedback to improve abilities.
Built positive, productive training environments fostering team unity and camaraderie.
Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
Established individual goals and monitored player performance to support achievement.
Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
Promoted sportsmanship values among players by emphasizing respect for opponents, officials, teammates, coaches, and themselves throughout each season.
Developed and led age- and ability-appropriate soccer training drills.
Improved player behavior through modeling and disciplinary interventions.
Tailored training techniques to accommodate different learning styles, maximizing player engagement and knowledge retention.
Developed and delivered effective and engaging coaching sessions to improve performance.
12/2023 to 06/2024
Subtance Abuse Technition
Northridge Treatment Center – Northridge, CA
Contributed to a multidisciplinary team by providing valuable insight for comprehensive care planning and decisionmaking.
Ensured safe living environments through thorough inspections, compliance with regulations, and prompt reporting of any issues discovered.
Promoted positive behavior change by reinforcing achievements and supporting clients'' personal growth in recovery.
Provided empathetic support during crisis intervention situations, deescalating tensions and facilitating appropriate resolutions.
Supported clients in their journey towards sustained recovery through active listening, empathetic understanding, constructive feedback, and ongoing encouragement.
Conducted regular drug screenings to monitor client adherence to treatment protocols, addressing non-compliance promptly to prevent setbacks in recovery progress.
Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Charted on each patient daily.
Monitored patient behavior and immediately reported changes to supervising physician.
Took and monitored vital signs, administered medications, and managed patient behavior.
02/2023 to 06/2024
PE Teacher/Youth Soccer Coach
America Scores LA – Los Angeles, CA
Managed and maintained school equipment and facility grounds.
Managed extracurricular athletic programs successfully, coaching various sports teams and coordinating tournaments.
Reinforced safety procedures during physical activities, ensuring a secure environment for all participants.
Developed strong rapport with students, fostering a sense of belonging within the physical education environment.
09/2023 to 12/2023
Substance Abuse Technician
Northridge Addiction Treatment Center – Northridge, CA
Ensured safe living environments through thorough inspections, compliance with regulations, and prompt reporting of any issues discovered.
Established rapport with diverse clientele for better communication while addressing their individualized concerns around substance abuse issues.
Conducted regular drug screenings to monitor client adherence to treatment protocols, addressing non-compliance promptly to prevent setbacks in recovery progress.
Provided empathetic support during crisis intervention situations, deescalating tensions and facilitating appropriate resolutions.
Supported clients in their journey towards sustained recovery through active listening, empathetic understanding, constructive feedback, and ongoing encouragement.
Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
Charted on each patient daily.
Took and monitored vital signs, administered medications, and managed patient behavior.
06/2023 to 08/2023
Youth Soccer Coach
Soccer Shots – Sherman Oaks, CA
Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
Adopted soccer strategies and tactics to maximize team potential.
Maintained player safety through careful practice and game supervision.
Evaluated players' performance and provided constructive feedback to improve abilities.
Built positive, productive training environments fostering team unity and camaraderie.
Established individual goals and monitored player performance to support achievement.
Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
Promoted sportsmanship values among players by emphasizing respect for opponents, officials, teammates, coaches, and themselves throughout each season.
Developed and led age- and ability-appropriate soccer training drills.
02/2023 to 05/2023
Soccer Coach/Head Track and Field Coach
St. Josephs Catholic School – Hawthorne, CA
Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
Adopted soccer strategies and tactics to maximize team potential.
Maintained player safety through careful practice and game supervision.
Evaluated players' performance and provided constructive feedback to improve abilities.
Engaged parents, players and staff to maintain open, constructive communications.
Built positive, productive training environments fostering team unity and camaraderie.
Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
Coordinated game and practice schedules within rigid training timeframes.
Constructed detailed practice schedules that balanced skill development drills with tactical instruction sessions for optimal growth opportunities.
Developed and led age- and ability-appropriate soccer training drills.
Evaluated player performance using video analysis tools, providing constructive feedback to enhance skillsets further.
Promoted from assistant to head coach based on demonstrated leadership, strategic acumen, and positive impact on team performance.
Developed strategic game plans that leveraged team's strengths against opponents' weaknesses, securing significant victories.
09/2022 to 12/2022
Assistant Soccer Coach
Valley Torah High School – Valley Village, CA
Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Maintained a safe and supportive environment for players, fostering teamwork and sportsmanship values.
Assisted head coach in designing practice sessions, focusing on individual player development and overall team improvement.
Helped secure crucial wins through thorough analysis of opposing teams'' strategies, adjusting our tactics accordingly.
Implemented new drills to focus on specific skill sets required for various positions within the team structure.
Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
Evaluated players' performance and provided constructive feedback to improve abilities.
02/2019 to 12/2022
Youth Soccer Coach
JMG Sportswise – Los Angeles, CA
Developed and led age- and ability-appropriate soccer training drills.
Maintained player safety through careful practice and game supervision.
Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
09/2021 to 03/2022
Sports Trainer
Fast FC – Port Jefferson, NY
Ensured safe practice environments by maintaining equipment quality standards and adhering to safety protocols.
Collaborated with coaching staff to devise sport-specific strength training routines that addressed individual weaknesses while enhancing overall power output.
03/2018 to 08/2018
Server
L.i. Pour House Bar & Grill – Port Jefferson, NY
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
03/2018 to 06/2018
Head Soccer Coach
Bayshore Soccer Club – Bay Shore, NY
Improved offensive tactics resulting in higher goal-scoring rates during competitive matches.
Enhanced team performance by implementing strategic training programs and practice sessions.
Created an inclusive environment where diverse backgrounds were respected, leading to increased unity amongst teammates.
Developed solid defensive strategies that reduced the number of goals conceded during competitive matches.
Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
Maintained player safety through careful practice and game supervision.
Evaluated players' performance and provided constructive feedback to improve abilities.
Adopted soccer strategies and tactics to maximize team potential.
06/2016 to 03/2018
Server/Host
Applebee's Grill + Bar – East Islip, NY
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
12/2016
Associate of Arts: Psychology
Suffolk County Community College - Selden, NY
Elected Captain of soccer team
Elected in college to be vice president for the special Olympics in 2013
Certifications
California food handlers certification
Military service
United state army reserves
Unit supply specialist
Responsible for supervising and performing tasks involving the general upkeep and maintenance of all army supplies and equipment
Received and inspected inventories, organized supplies and equipment
Operated unit-level computer
Prepared all unit/organizational supply document
Issued and received small arms; secured and controlled weapons and ammunition in security areas; scheduled and performed preventive and organizational maintenance of weapons
Contact this candidate