Customer Service Technical Support
Resume:
Pamela Fields
Customer service worker/ machine and assembly worker
Vicksburg, MS 39180
***************@*****.***
I have various skills ranging from customer service rep, technical support, manufacturing and assembly. I enjoy working with the public, and I also like manufacturing . I'm a fast learner and I like making projects come together.
Willing to relocate to: Jackson, MS - Tallulah, LA - Delhi, LA Authorized to work in the US for any employer
Work Experience
Customer Service Representative online
Endurance Warranty LLC-Chicago, IL
October 2023 to Present
Assist customers with account inquiries and bill payments Call Center Representative
Continuum Global Solutions-Texas
July 2021 to July 2023
Online customer support representative = account management, technical support, rentention management, and inside sales
Call Center Representative
AMERICAN CAR CENTER-Memphis, TN
March 2018 to June 2021
Assisted customers with payments, scheduled repair appointments, disputes, and answered general questions
Machine Operator/Assembler
Batesville Casket Company-Vicksburg, MS
February 2012 to March 2018
Inspected, treated, and planned wood and ran rough mill refining machine to assemble wood for coffins Education
High school or equivalent in Basic (General)
Warren Central High School - Vicksburg, MS
August 1999 to May 2002
Skills
• Warehouse (6 years)
• Manufacturing (6 years)
• Machine Operator (5 years)
• Packaging (6 years)
• Assembly (4 years)
• Packaging (4 years)
• Bartender Experience (3 years)
• Serving Experience (3 years)
• Quality Control (5 years)
• Sales Experience (3 years)
• Customer Service (5 years)
• Cash Handling (3 years)
• Microsoft Office
• Environmental Services
• Communication skills
• Sales
• Computer skills
• Organizational skills
• Time management
Assessments
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Proficient
June 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Protecting patient privacy — Proficient
October 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Project timeline management — Proficient
October 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Technical support: Customer situations — Proficient September 2020
Responding to technical support situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate