Customer Service Data Entry
Resume:
Felice
Banks
Experience
*/****–Present
Front Desk Agent• Comfort Inn-Tupelo, Ms.
Maintaining guest records, Customer Service, Communication Skills, Telephone etiquette, Microsoft Office Experience, Data Entry, Cash Handling. Conflict resolution and Problem Solving, Invoicing and Billing guest, Organization abilities.
12/20018-3/2022
PAS Registration• St Mary’s Hospital-Janesville, WI
Maintained patient records, Setup appointments, Customer Service Skills, Communication Skills, Telephone etiquette, Billing and Collections
7/2008-7/2010
Training Supervisor• Talecris Plasma Resources- Rockford, IL
Coordinated job placements and development of clients, Telephone etiquette, Crisis Intervention, maintained tracking of training database, Hired and trained Clients, Mentored and Coached staff.
3/2004-5/2008
Receptionist/Supervisor/ Quality Supervisor• CSL Plasma – Beloit, WI
Maintaining Client records, Customer Service, Communication Skills, Professional and Telephone etiquette, Support Team, Maintain Healthy work environment, Data Entry, Conflict resolution and Problem Solving, Organization abilities, Maintained all Correspondence.
Education
Beloit Memorial, Beloit, WI
General Coarse 3.5 GPA
Skills
Opera PMS System
Customer Service
Telephone etiquette
Microsoft Office
Patient registration
Patron registration
Trespassing Registrations
Admissions and registration
References
[Available upon request.]
References
Lahoma Anderson 608-***-****
(Personal Reference)
Connie Nolan 608-***-****
(Professional Reference)
Lisa Ludwig 608-***-****
(Professional reference)
Tupelo, MS
************@*****.***
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