Customer Service Mental Health

TAMEKA WATSON

*************@*****.***·

Seeking a position that will allow me to utilize my interpersonal and communication skills, with experience in administrative duties, management, and customer service.

EXPERIENCE

12/01/23-PRESENT

HUMAN SERVICE CASE WORKER, State of Illinios DHS

Assistance to Needy Families (TANF) including earned income cases, Medical Assistance No Grant (MANG) including Spenddown cases, Aid to the Aged, Blind and Disabled (AABD), Group Care, Supplemental Nutritional Assistance Program (SNAP) or other such cases; receives training to explain work incentive programs and to encourage client participation; receives training to assist client in resolving problems that interfere with work or educational opportunities.

Communicates with customers and other Department of Human Services (DHS) staff in both verbal and written form. Informs clients of the changes in the State’s Welfare Programs, work incentive programs, child support services and encourages client participation in these programs.

Receives training in managing earned income cases and in determining continued eligibility for TANF. Evaluates requests and identifies special needs of client for referral to appropriate services.

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04/2019 – 12/2023

RESIDENTIAL SERVICE SUPERVISOR, State of Illinios DHS

Severs as a working supervisor assigns and review work; provides guidance and training assigned to staff. Conducts rounds of assigned areas, monitor programs and activities for personal care of treatment of the individual. Serves as a member of interdisciplinary team. Provides instruction, training and guidance to subordinate staff to verify proper program implementation and maintenance of daily activity treatment schedules.

09/2018– 01/2019

RECOVERY HOME SUPERVISOR, St. Martin De Porres

Severs as working supervisor for adults with mental health and substance abuse. Facilitate daily groups according to care plan. Oversea medication is administered daily. Serve as a member of interdisciplinary team. Schedule and assist with activity outings monthly.

04/2015-09/2018

COMMUNITY SUPPORT SPECIALIST, THRESHOLDS INC

Serves as a support to individual with mental health and substance abuse, completing monthly and annual treatment and care plans addressing individual goals. Assisting with guidance to learn daily living skills and community integrated support. Support individual with shopping, financial awareness, housing support.

EDUCATION

APRIL 2022

B.A. TECHNICAL MANAGEMENT-HEALTH SERVICE MANAGMENT, Devry Univrsity

MAY 2006

A.A GENERAL EDUCATION, Olive -Harvey College

December 2023 MASTER Human resource Certification, Devry Univeristy

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