Customer Service Store Manager
Resume:
Samantha Deacon
*** ******** **, **********, ** *8472
*********@*****.***
Ph: 267-***-****
Professional Summary
A customer service driven supervisor looking to further my career and expand my skill set using the communication and interpersonal skills that I have learned in the retail industry over the last 16 years.
Skills
Excellent customer service skills
Pleasant and professional attitude
Team player
Great multi-tasking skills
Computer and register expertise
Excellent telephone etiquette
Experience
Bath and Body Works August 2022-Present
2800 N Elm St
Lumberton, NC 28358
Assistant Store Manager
Duties::
• Assisting the manager with interviewing and hiring
• Opening and closing the store
• Maintaining a daily sales goal
• counting money
• replenishing the merchandise on the sales floor
• Greeting customers
• Answering phones
Burke’s Outlet March 2022-August 2022
1361 Scotland Crossing Dr
Laurinburg, NC 28352
Store Manager
Duties:
• Managing a store with 16-18 associates
• Knowledge of daily sales and goals
• Scheduling hours while managing payroll
• Participating in weekly conference calls
• Helping to unload weekly truck
•Helping with floor plans
•Conducting interviews
•Hiring new associates
•Opening and closing the store
•Responding to personal and store emails
Burke’s Outlet; September 2020-March 2022
318 Columbus Corners Dr
Whiteville,, NC 28472
Lead Supervisor
Duties:
•Assisting the staff with any questions or concerns
•Helping customers and providing outstanding customer service
•Setting up floor plans
•Counting money and preparing the deposit
Assisting the manager with tasks so that they were done in a timely manager
•Helped process weekly truck
•Maintained the mens, kids and children departments
•Knowledge of sales goals
•Help coach the team on our more rewards program and credit cards Bojangles; September 2019-September 2020
1406 N JK Powell Blvd, Whiteville, NC 28473
Duties:
•Being attentive to the customers and staff
•Serving the customers in a timely manner
•Computer work, counting the safe and deposit
Last Call Neiman Marcus; December 2001- January 2018 Franklin Mills Cir, Philadelphia Mills, Philadelphia, PA 19154 Duties:
• Resolving customer issues and complaints professionally and in a timely manner
• Answering a 4 line telephone system
• Creating team work schedules
• Timekeeping for payroll
• Computer use (retail software) for communication through departments and credit card applications
• Opening and closing of store
• Ringing up customer purchases and returns
• Maintaining a clean and safe sales floor
• Merchandise Inventory
• Merchandising high end shoes, handbags, and precious jewelry
• Meeting and keeping sales goals
• Dual trained to help provide coverage in other departments as needed Education
George Washington High School
High School Diploma
References
Mariah Locklear - Coworker
Brandi Duncan - Coworker
Natasha Maynor - Coworker
Contact this candidate