Customer Service Care Aide

AS Ashley Snyder

Curwensville, PA ***** 814-***-**** *************@*****.***

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PROFESSIONAL

SUMMARY

Dedicated Resident Care Aide with a proven track record at Knickerbocker Villa, enhancing resident well-being through compassionate caregiving and effective problem-solving. Achieved a significant increase in resident satisfaction by excelling in patient care quality. Skilled in fostering meaningful client relationships and committed to excellence in healthcare. Strong foundation in providing valued customer service, successfully supporting team efforts in a fast-paced environment, showcasing reliability and adaptability. Demonstrated proficiency in effective communication and multitasking to ensure seamless operations, with a proven track record in delivering high-quality service. Known for a strong focus on team collaboration to achieve outstanding results. Adept at handling dynamic environments and committed to meeting customer needs with exceptional service and efficiency.

SKILLS • Memory care

• Teamwork and collaboration

• Attention to detail

• Reliability

• Empathy and compassionate care

• HIPAA compliance

• Calm under stress

• Safe food handling

• Resourceful

• Interpersonal relationships

• Upselling strategies

• Conflict resolution

• POS system operations

• Ramp certification

• Self-motivated and disciplined

• Basic mathematics

• Warehouse logistics

Verbal and written

communication

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• Able to lift and carry 75 lbs.

• Basic computer proficiency

• Stamina

• Cleaning and organizing

• Hospitality service expertise

• Handling complaint's

• Performance improvement

• High volume dining

• Sales techniques

• Adaptive problem solving

• Physical coordination

• Arranging banquet hall

• Phone etiquette

• Home health

• Integrity

WORK HISTORY RESIDENT CARE AIDE 08/2024 to CURRENT Knickerbocker Villa Clearfield, Pa

• Provided support for personal hygiene tasks ensuring residents' dignity. Managed challenging behaviors among residents using de-escalation techniques and positive.

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• Increased overall well-being with compassionate daily support.

• Adjusted bed rails and equipment ensuring patient security. Established trust-based relationships to support residents' emotional well-being.

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• Facilitated patient activities to lessen family burdens.

• Supported ambulation of residents within the facility as required.

• Delivered compassionate end-of-life care for residents.

• Communicated with families about the welfare of their loved ones. Promoted a safe living environment for residents by performing regular safety checks and maintaining cleanliness.

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• Monitored and assisted residents through individual service plans. Remained alert to problems or health issues of clients and competently responded.

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• Notified case manager of any changes in patients' health status. Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

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HOUSEKEEPER AIDE 05/2024 to 08/2024

Hampton Inn By Hilton Clearfield, PA

• Handled housekeeping issues effectively to minimize complaints. Ensured safekeeping of belongings during room service through rigorous handling protocols.

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• Enhanced team support efficiency in peak times.

Consistently adhered to established policies during daily housekeeping activities.

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Managed special guest requests with professionalism, boosting overall satisfaction.

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Encouraged collaborative efforts within the housekeeping team for better synergy.

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Demonstrated strong attention to detail while completing various cleaning tasks, resulting in consistently spotless rooms for guests.

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Aided in maintaining a pest-free environment through diligent cleaning practices and prompt reporting of any potential issues or concerns.

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Ensured timely completion of tasks by adhering to daily schedules and prioritizing duties.

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Contributed to a welcoming atmosphere by providing friendly interactions with guests as they encountered housekeeping staff throughout the property.

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• Maintained cleanliness by mopping bathrooms regularly.

• Cleaned carpeted corridors efficiently.

• Hand-dusted and wiped down office furniture, fixtures, and window.

• Removed dust from framed pictures with a soft cloth. Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

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Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

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• Kept all carts orderly and neat.

Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

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• Maintained cleanliness by removing waste content.

• Ensured consistent linen availability by rotating stock. Ensured freshness through regular hanging, cleaning, and rehanging of draperies.

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• Sorted, laundered and put away various laundry items.

• Handled requests for extra linens, toiletries and other supplies.

• Executed regular mattress rotation according to established schedule. CASHIER/ GRILL COOK 12/2023 to 05/2024

Snappy's DuBois, PA

Greeted customers entering store and responded promptly to customer needs.

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• Worked flexible schedule and extra shifts to meet business needs.

• Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

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Helped customers complete purchases, locate items, and join reward programs.

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• Restocked and organized merchandise in front lanes.

• Assisted customers with returns, refunds and resolving transaction issues.

• Stocked, tagged and displayed merchandise as required. Resolved customer complaints professionally, leading to improved customer relations and loyalty.

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Handled multiple payment methods securely, minimizing discrepancies and potential losses.

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Contributed to store success by maintaining high standards of cleanliness throughout the facility.

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Addressed customer needs and made product recommendations to increase sales.

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• Mentored new employees on cashier duties and best practices.

• Collaborated with team members to achieve sales targets. Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

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Streamlined checkout process for increased efficiency and reduced waiting times.

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Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

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Developed rapport and fostered brand loyalty by offering personalized service.

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Enhanced customer loyalty by participating in rewards program enrollment.

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• Strengthened team morale and cooperation by assisting coworkers during peak hours.

Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

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Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

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• Set up new sales displays each week with fresh merchandise. Maintained clean, organized grill stations for hygienic, orderly food preparation.

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Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.

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• Adhered to strict food safety guidelines to prevent cross-contamination . Restocked and rotated food items according to expiry dates to minimize waste.

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Followed recipes and kitchen procedures for consistent food quality, presentation and standards.

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Efficiently managed time by prioritizing tasks according to importance and urgency.

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• Stored and handled goods correctly to maintain freshness and condition. Provided excellent customer service by addressing any concerns or special requests promptly.

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Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.

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Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.

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Adjusted gas and electric grills to specified temperatures for quality food output.

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Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.

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• Trained new staff members on grill station operations. Established and maintained productive staff relationships for positive working environments.

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• Verified order accuracy and quality ahead of service to maintain standards. Closely followed recipes and presentation guidelines to maintain consistency across menu items.

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• Reduced food waste by implementing proper portion control.

• Prepared food items such as meats, poultry, and fish for frying purposes. Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.

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Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.

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Consistently met or exceeded performance goals by dedicating time and effort to honing skills and staying current with industry trends.

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Participated in regular staff meetings, providing valuable insights into improving kitchen productivity and customer satisfaction.

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Achieved recognition for outstanding performance during peak dining hours.

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Coordinated with front house staff to ensure accurate order flow and customer satisfaction.

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Improved safety in kitchen by enforcing strict adherence to health and safety guidelines.

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Adapted recipes for special dietary requests, enhancing customer satisfaction.

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• Maintained grill equipment.

Fostered positive working environment, leading to increased staff retention.

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Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.

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• Checked freshness and quality of ingredients.

• Managed inventory during low-traffic hours.

HOUSEKEEPER 06/2023 to 12/2023

Garvey Manor Nursing Home Altoona, PA

• Maintained sanitary facilities by disinfecting and mopping.

• Replenished towels and linens in rooms.

• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Disposed of trash and recyclables each day to avoid waste buildup.

• Involved in training focused on advanced cleaning techniques.

• Ensured easy access by restocking cleaning materials systematically. Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs..

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• Scrubbed floors with special cleaners and equipment to achieve deep clean. Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

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Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

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• Polished fixtures to achieve professional shine and appearance. WAREHOUSE WORKER 03/2022 to 06/2023

Advantage Resource Group Altoona, PA

• Consistently lifted materials weighing as much as Number pounds. Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

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Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

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Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.

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• Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.

Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.

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Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.

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Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.

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Reduced waste, implementing recycling procedures for packaging materials.

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Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.

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Unpacked and repacked items in different quantities and configurations for shipment.

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HOUSEKEEPER 08/2021 to 03/2022

Candlewood Suites Hotel Belle Vernon, PA

• Maintained sanitary conditions by disinfecting and mopping restrooms. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

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• Ensured clean bedding for all accommodations.

• Restocked towels and amenities in bedrooms and kitchen spaces.

• Maintained cleanliness by sweeping difficult-to-reach areas.

• Ensured all kitchen items were cleaned and stored properly.

• Managed workflow of sorting, laundering, and organizing laundry. Collected trash and moved garbage cans from kitchen areas to pick-up stations.

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• Coordinated provision of extra materials as needed.

• Cleaned carpets in lobbies and corridors.

• Maintained cleanliness by dusting and wiping down surfaces.

• Extracted bed sheets and towels for cleaning.

Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

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• Maintained wall hangings by dusting regularly.

• Reported necessary repairs to management for prompt action. Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

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Partnered with colleagues in housekeeping to ensure smooth and timely completion of duties.

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HOUSEKEEPING ROOM ATTENDANT 08/2020 to 08/2021

Hotel Indigo Pittsburgh East Liberty, PA

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

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• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.

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Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

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Engaged with guests on room requirements and amenities to promote overall satisfaction.

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BANQUET SERVER 06/2019 to 08/2020

Jaffa Shrine Altoona, PA

Served appetizers, delivered entrees, and refilled beverages for banquet guests.

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Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.

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• Set up banquet tables and chairs based on event requirements. Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

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Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.

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Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

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Arranged linens and table settings according to seating plan and event theme.

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• Answered guest questions about event plans and food service choices. Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.

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Handled food and beverage orders for up to hundreds of guests, delivering prompt and friendly service.

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Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.

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Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.

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Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.

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Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.

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Minimized service disruptions, quickly addressing and correcting any setup or service errors.

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Refilled beverage glasses, cleared and reset tables, and stocked service areas.

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Arranged food, utensils and condiments on trays to serve meals with necessary items.

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Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.

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HOME HEALTH AIDE 09/2012 to 10/2019

Public Partnerships Lilly, PA

Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

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Maintained a clean and safe home environment for patients, reducing falls and accidents.

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Assisted clients with daily living activities, enhancing their independence and quality of life.

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Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

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Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

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Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.

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Completed entries in log books, journals, and care plans to accurately document and report patient progress.

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Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.

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Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.

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Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.

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• Monitored changes in clients' conditions to report concerns to supervisor.

• Transported clients for medical and personal outings.

• Assisted with end-of-life care.

WAITRESS/HOSTESS 10/2018 to 06/2019

Perkins Family Restaurant Altoona, PA

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

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Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

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Maintained clean and welcoming dining environment, ensuring a positive guest experience.

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Remained calm and poised when dealing with difficult customers or during busy shifts.

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• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

• Used cash registers and credit card machines to cash out customers. Kept server areas clean and stocked to increase efficiency while working tables.

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Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

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Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

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Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

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Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

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Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

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• Inspected dishes and utensils for cleanliness.

Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

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Printed dining checks with total due, collected payment and offered receipts to complete transactions.

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Increased sales significantly by upselling higher-end products to customers.

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Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

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Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

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Supported servers, food runners, and bussers with keeping dining area ready for every guest.

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• Completed daily side work and opening and closing duties without fail.

• Seated patrons based on guest preferences and seating availability.

• Delivered pick-up and curbside orders to guests. Input orders accurately into POS terminal, split bills and accepted payments.

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EDUCATION Early Childhood Care And Education 06/2004 Altoona Area Highschool, Altoona, PA

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