Customer Service Project Management
Resume:
Craig Williams
Project Management Property Management Business Management
*********@*****.***
Davie, FL
Objective
As a project, property, and business manager, overseeing several projects. I aim to support the daily functions of business operations by providing excellent customer service through creative approaches. Managing heavy workloads. Coordinating operations. Evaluating building structure as well as contractor performance. Prioritizing building rapport with key contacts and clients. Conduct and negotiate action plans that are geared towards the objective of the project and organizations. I have a keen eye for details and I am focused on producing results through critical analysis methods. I take pride in holding myself accountable, not only to being consistent with my values and goals, but also in remaining focused on results when circumstances are not ideal.
Education
Nova Southeastern University
Fort Lauderdale, FL
Master’s Degree in Disaster And Emergency Management (2026)
Nova Southeastern University
Fort Lauderdale, FL
Bachelor of Science Major: Business Administration Double Minor: Sales Psychology
Key Skills
Marketing
Project management
Risk management
Data analysis
Business development
Sales
Costumer Relations
Expert Negotiator
Communication
Problem-solving
Account management
Operations management
Quality Assurance
Property management
Renovation management
Budget analysis
Experience
Responsibilities: Planning, as well as overseeing daily operations. Managing staff and teams utilizing performance management techniques while maintaining a positive work environment. Ensuring compliance consistent with regulations, while providing exceptional customer service in addition to concise communication with vendors, contractors, & business cohorts. Evaluate cost based on the scope of project work, material quality, and budgetary constraints. Identifying trends, Analyze financial data, reviewing contracts and developing strategies to consistently improve project and overall business performance.
December 2018 - Present
Project Manager
The CW Group.
Jan 2016 – May 2018
Purchaser
ATC Aerospace
March 2013 – Dec 2015
Business Manager
Car Hunter
Communication
Implemented new procedures, techniques, using technology that improved efficiency and streamlined operations toward real time target goals. Develop and acknowledge clear healthy communication between team members that aids in initiatives used to overcome obstacles.
Leadership
Successfully led teams to exceed goals while maintaining excellent customer satisfaction goals. Consistently completed projects on or prior to projected deadlines with collaboration techniques. Creating an atmosphere of accountability, and integrity while ensuring individuals understand their roll in the project. Continuously reducing cost on the entire budgetary spectrum on each project through strategic use of in house resources to forward the movement of effectiveness and efficiency.
References
Available upon request.
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