Customer Service 3Rd Floor

*

SANDEEP RATHA

ADDRESS :-

**, *** *****, ****** ****, Lajpat Nagar-2,

New Delhi- 110024

Email : *****************@*****.***

Mobile : +918*********

CAREER OBJECTIVES :

To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements. Highly adaptable in quickly changing technical environments with very strong learning and analytical skills.

PROFESSIONAL EXPERIENCE:

(1) Employer : Wish N Buy (E-Commerce Portal) an Intex Group Of Company Duration : August 2016 – August 2017

Designation : Executive in CRM

Role:

Expertise in doing outbound calls to customers for order & address confirmation.

Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.

Recommended alternative items if product was out of stock.

Constant Commitment to customer service, with the ability to build productive relationships, resolve complex issues and win GE customer loyalty.

Performed detailed and in depth research to obtain solutions for customers pertaining to their inquiries.

Effectively analyzed information and performed

detailed in depth research to provide quick and

accurate decisions for resolution.

Helped Customers select products that best fit their personal needs.

(2) Employer : Taxi For Sure in Serendipity Info labs Pvt. Ltd Duration : October 2015 – June 2016

Designation : Executive(Customer Delight)

Role:

Expertise in attending calls regarding cab booking from customers.

Resolving complaints of customers regarding payment issue, discount coupon issue and cab late issue.

Provide second possible cabs to customers if the cab was not able to pick up the customers due to some

reason.

Gathered and verified all required customer

information for tracking purposes.

2

ACADEMICS DETAILS:

AAASP Course From Arena Animation in the year 2008-2012

Intermediate from Dr. Radhakrishnan International School, New Delhi (CBSE) in 2008.

High School from Dr. Radhakrishnan International School, New Delhi (CBSE) in 2006. Technical Certifications

Certifications

Date certified

Graphics & Illustration Suite 2009

2D Design & Animation Suite 2011

3D Animation Suite 2013

Hobbies and Interests:-

Passionate about Watching Movies

Automobiles

Music

Personal Information:

Name: Sandeep Ratha

Date Of Birth: 21st July 1990

Gender: Male

Marital Status: Unmarried

Nationality: Indian

Permanent Address:

13, 3rd Floor, Vinoba Puri,, Lajpat Nagar-2,

New Delhi-110024

Declaration:

I assure that all the above written information is true to the best of my knowledge. Date:

Place: (SANDEEP RATHA)

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