Cloud Computing A Team

Moiz Attarwala 647-***-****

*** * ** **, *******, AB T2P 2B3 ********@*****.***

Career Highlights

• Twelve years of experience working in the IT industry.

• Worked with technologies & applications like Salesforce, Jenkins, Ansible, Git, Grafana, Prometheus, Boomi, IIS, AWS, Java, etc. over the years.

• Ability to multi-task under pressure and successful at handling multiple responsibilities

• Excellent communicator and ability to relate well with people at all levels

• Flexibility of working well as part of a team and independently Technical Skills

• Virtualization Microsoft Hyper-V, VM-Player, VMware Workstation, VMware Server, ESXi Server, vCenter, Oracle Virtual Box, VM Converter

• Cloud Computing Amazon Web Services (AWS), EC2, CloudBerry Explorer for Amazon S3

• Linux Linux Command Workflow, Permissions, Process Management, Boot Process, User Administration, RPM, YUM Server

• Data Mining & Big

Data

Statistical Analysis, SPSS, Predictive and Descriptive Analysis, Multi-dimensional Datasets, Tableau

• Networking and

Security

LAN, MAN, WAN, DHCP, DNS, FTP, Subnetting, Routing and Switching, Network Security (IP Access Control List), Packet Sniffing (Wireshark), Apache Server, Active Directory Server

• Databases MS-SQL, MySQL, Oracle, PL/SQL, MongoDB

• Languages C++, C#, JAVA, VB

• Web Technologies ASP.Net, PHP, HTML, CSS, JavaScript, AJAX

• Operating Systems Microsoft Windows Server 2012/2016 R2, Mac OS X, CentOS, Ubuntu

• Troubleshooting Tools SQL Profiler, firstObject XML Editor, Log Parser Studio

• Version Control Tools GitHub

• Build Tools Node/NPM

• CI Tools Jenkins

• Monitoring & Logging Prometheus, Grafana, JMeter, Postman Education

Post Graduate Cloud Computing for Big Data 2017

Lambton College, Toronto, ON

• G.P.A – 3.5/4.0

Bachelor of Science in Information Technology 2011 Mumbai College of Arts, Commerce and Science, Mumbai, India Work Experience

Intermediate Systems Integrator/DevOps to provide tier 3 Jul 2021 – Jul 2024 Ritchie Bros. Auctioneers Ltd Burnaby, Canada

• Working with Salesforce modules in classic and lightning mode, salesforce configurations/customizations, salesforce data loader and salesforce apex codes.

• Responsible for deploying consistently repeatable builds/deployments to company’s production and lower environments using Jenkins and build pipelines.

• Troubleshoot Continuous Delivery builds in Jenkins via JIRA tickets.

• Responsible for supporting Continuous Integration using Jenkins.

• Worked on deployment workflows in Jenkins which included pre-release, release and post- deployment steps.

• Deployed and tested configuration changes in lower environments before pushing and merging changes with master branch in Git.

• Analyze and resolve conflicts related to merging of source code in Git.

• Performed all necessary day-to-day GitHub support for different projects like check-in, checkouts, import, export, branching, tagging and conflict resolution.

• Supported deployments of various Ansible playbooks and modules in the production and lower environments.

• Experience in application deployment and environment configuration using ansible.

• Maintained ansible yaml script for infrastructure buildout.

• Supporting monitoring scripts and alerts using PowerShell scripting and SQL queries.

• Analyze, document, test and maintain Boomi integration components in support of business requirements utilizing Ritchie Bros. development methodologies.

• Support monitoring stack using Grafana dashboards for application metrics.

• Maintain logging and monitoring subsystems using tools like Prometheus, Grafana and Alertmanager.

• Support and monitor proactive alerts for emergent production issues in Prometheus to resolve them before they impact the field.

Application Support Analyst Jun 2018 – Jul 2021

Sigma Systems Toronto, Canada

• Provide technical expertise on IIS, REST API’s and SSO.

• Create, schedule and run the scenarios using JMeter and generate necessary graphs.

• Extensively worked on JMeter to create thread groups and test web applications.

• Worked with npm commands and using package.json for managing dependencies and dev- dependencies of node.js application.

• Responsible for the resolution of all Customer-raised incidents including P1 situations, queries and managing project deliverables.

• Work closely with clients, solution architects and product team for product enhancements and introducing new features.

• Manage and support hosted Customer environments on both physical & virtualised servers, and cloud-hosted environments (Amazon AWS).

• Responsible for managing weekly meetings including open-defect stats, setting up environments, training customer teams and continuously collaborating with clients for scalability and performance improvement.

• Coordinate internal and customer deployments and integrations throughout the project phases and post-production including sanity tests.

• Perform as technical account manager in number of agile and adaptive projects to implantation applications and integrate with Salesforce in cloud and on premise.

• Manage large number of SQL & MongoDB databases and internal/customer servers on premise and in cloud respectively.

• Work on complex issues and troubleshoot in-house application and integration issues with customer’s custom applications.

• Work on rotational shifts for 24/7 support for clients, responsible for any after hours issues and doing implementations for the new upgrade.

Technical Support Specialist Jun 2017 – Jun 2018

SOTI Mississauga, Canada

• Provided technical expertise over Windows Firewall, Exchange Filters, MDM APIs, LDAP, Server Ports, IP, VM's and RDP.

• Applied system and database patches to on premise and Cloud hosted deployments.

• Worked with Google’s ‘Android for Work’ and Samsung ‘Knox’ applications as containerized solutions managing BYOD and corporate owned devices.

• Used JIRA to report, assist, and escalate issues. Increased priority of bugs that were affecting large number of customers.

• Tested customer issues in-house with handheld devices. Frequently altered INI files to change configurations and look for solutions.

• Performed QA testing of various software related issues and bugs for devices and computers

• Deliver exceptional service to clients for issues related with profiles, lockdown, TEM

(Telephone Exchange Management) and email configurations on Android, iOS and Windows OS devices.

• Performed RCA with verbose server and Android Debug Bridge logs.

• Administering and supporting Unix/Linux servers.

• Troubleshoot issues related with Certificate bindings, Network setup, Active Directory permissions and Microsoft SQL server queries while upgrading, migrating and setting up MobiControl software on premises and AWS cloud environment.

• Supported SaaS environment in Amazon AWS virtual machines for off premise installations of MobiControl including product updates and product configuration changes.

• Monitored cloud-based servers and performed maintenance to increase performance and make sure the services are up and running.

• Make effective use of Salesforce ticketing system to record, track, and follow-up on open incidents and ensuring timely resolution.

Customer Service Professional Oct 2016 - Dec 2016

AMEX Bank of Canada Toronto, Canada

Assist customers with routine account related requests such as Automatic Funds Transfers, stop payments, service charge and savings account transactions, funds availability.

Research and resolve customer problems, acting as the customer liaison between other bank departments whenever necessary.

Initiate account closures while showcasing sufficient knowledge about the banking products and services and respond to all inquiries accordingly.

Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied within the process.

Computer Lab IT Technician Feb 2016 - Oct 2016

Lambton College Toronto, Canada

Diagnose and repair hardware malfunctions and perform the maintenance of computers.

Assess computer software issues to determine the cause of errors and apply appropriate actions to correct problems.

Perform all technical functions such as installing, maintaining and repairing/replacing electronic components of computer systems.

Installing VMs and setting up course labs for students with the aid of EsXi and VSphere.

Helping students for Linux labs in performing various activities.

Performed upgrades/maintenance during off-hours. Senior Technical Support Analyst Jan 2014 - Dec 2015 eClinicalWorks Mumbai, India

• Provided Tier 1 and Tier 2 support for eClinicalWorks, a healthcare software product focussed on US based providers and hospital clients which involved patient records, lab reporting, scheduling, diagnostic imaging, immunization / drug management.

• Making changes in xml, servlets, jsp and class files on tomcat side and restarting tomcat services on windows and Linux environments.

• Deployed Linux for SAAS servers which included 2 physical / 2 load balancers and database servers.

• Configuring/installing/troubleshooting Tomcat Apache.

• Managing/troubleshooting MySQL and MSSql database with MySQL log files.

• Backup, server health check and maintenance of distributed systems.

• Performing tests on internal web servers, mobile devices, iPad on a daily basis.

• Worked closely with software developers to identify stability issues in the software and helped develop fixes for the issues.

• Worked on server architectures such as client server, SAAS servers, Linux hosted.

• Handled escalations as and when required.

• Used Customer Relationship Management (CRM) software (eManager) for ticketing. Computer Technician Jun 2011 - Dec 2013

RNP Services Mumbai, India

• Analyze user needs and recommend appropriate hardware for small/medium businesses, educational institutions and individuals.

• Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.

• Recovering data from corrupted, damaged and deleted storage devices.

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