Customer Service Officer, Accounting Officer, Procurement Officer
Resume:
Personal Information
Ismail Musa Msofe
P. O. Box 318
Moshi- Kilimanjaro
************@*****.***
Skills
Excellent interpersonal and communication skills,
Computer Software and Application Knowledge,
Data Analysis using Statistical Package for Social Sciences (SPSS),
Exceptional Verbal and written communication skills.
Experience
MICROFINANCE TRAINER 07/2024 – Currently
BRAC Tanzania
Provide mobile repayment solutions training to both branch staff and clients.
Support the implementation of digital delivery channels and digital financial solution for our existing target customers.
Provide refresher training to staff on lending policies and circulars, strengthening customer service among field staff and other necessary topics.
In charge of setting up the training materials within the branch and creating manuals to ensure the knowledge is retained.
Ensure all clients reporting channels.
Follow up on dropout clients.
Report clients’ complaints and ensure the client complaints register is current and well-kept.
Develop and submit monthly field progress report on time to the knowledge management & grants coordinator.
Performance of any other related duties and responsibilities as assigned KM & GC.
PROCUREMENT AND SUPPLY MANAGEMENT INTERN 11/2023 – 06/2024
National Social Security Fund of Tanga
Assist in Procurement Processes: Help in preparing and processing purchase orders, requisitions, and other procurement documents.
Vendor Management: Support in identifying and evaluating potential suppliers, maintaining vendor databases, and managing relationships with suppliers.
Market Research: Conduct market research to identify pricing trends and potential suppliers.
Documentation and Record Keeping: Maintain accurate records of purchases, pricing, and other important data.
Compliance and Reporting: Ensure compliance with procurement policies and procedures, and assist in preparing reports on procurement activities.
Inventory Management: Assist in monitoring inventory levels and coordinating with other departments to ensure timely procurement of necessary goods and services.
Bid Evaluation: Participate in the evaluation of bids and proposals from suppliers.
Support in Contract Management in drafting, reviewing, and managing contracts with suppliers.
Administrative Support to the procurement team, including scheduling meetings and handling correspondence.
RECORDS CLERK 04/2019 - 08/2020
NSSF, Moshi, Tanzania
Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Managed all paperwork and accurately filed each piece alphabetically and according to significance.
Retrieved, sorted, copied and filed all documents and paperwork.
Created or updated records with new files or information.
Maintained and updated company filing systems.
Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
Prepared new files according to company needs and schedules.
Retrieved documents and files from records rooms and online databases.
Strictly adhered to confidentiality dictations to safeguard information.
Tracked file movement and researched document histories.
Performed routine inventory checks and notified supervisors of needed materials and shortages.
Evaluated reports and documents for discrepancies and inaccurate information.
Composed correspondence to internal and external company contacts.
COMMUNITY HEALTH WORKER 11/2017 - 06/2018
Huruma Hospital, Rombo, Tanzania
Assisting doctors and Nurses is provision of medical services and treatment.
Conducting midwifery services to women in labor
Conducting post mortem services to deceased patients.
Providing vaccination to newborns and children under 5 years old.
Handled research and administrative tasks to support community outreach and program initiatives.
Returned calls, emails and faxes according to departmental policy.
Produced and distributed brochures, flyers and packets covering infant mortality risk factors and chronic diseases.
Provided health education to clients about nutrition, physical activity and disease prevention.
Assisted with patient referrals to appropriate community resources.
Monitored client progress towards health goals and objectives.
Maintained accurate records of patient data in a secure electronic database.
Collaborated with other healthcare providers to ensure continuity of care for patients.
Facilitated group sessions on topics such as stress management and chronic disease self-management.
Create connections between vulnerable populations and healthcare providers.
Manage care and care transitions for vulnerable populations.
Ensure cultural competence among healthcare providers serving vulnerable populations.
Educate healthcare providers and stakeholders about community health needs.
Provide culturally appropriate health education on topics related to chronic disease prevention, physical activity, and nutrition.
Advocate for underserved individuals or communities to receive services and resources to address health needs.
Provide informal counseling, health screenings, and referrals.
Build community capacity to address health issues.
Education
Moshi Co-operative University
Bachelor Degree in Procurement and Supply Management.
November 2020- August 2023.
Moshi Co-operative University
Diploma in Microfinance Management.
November 2018- July 2020.
Huruma Institute of Health and Allied Sciences
Certificate in Community Health Services
November 2016- October 2017.
J. K Nyerere Secondary School
Ordinary Certificate in Secondary Education
Jan 2012 - Nov 2015.
Referees
Abubakari Mshangama,
Senior Manager at National Social Security Fund in Tanga,
P. O. Box 901,
Tanga,
Phone: +255-***-***-***
********.*****@****.**.**
Zabibu Massawe
Moshi Municipal Accounting Officer
P.O.Box 318,
Kilimanjaro
Phone: +255-***-***-***
*************@*****.***
Digna Ngowa,
Area Manager at BRAC TANGA
P. O. Box 5031,
Tanga,
Phone: +255*********
*************@*****.***
Contact this candidate