Customer Service Risk Assessment
Resume:
PERLA PEREZ
SKILLS
• General security
• Superior customer service
• Surveillance
• Patrol operations
SPANISH
im highly comfortable speaking spanish
and converse in the same way as a native
speaker
LANGUAGES
Spanish
Native or Bilingual
Dedicated professional with a proven track record in security and safety, honed at Franklin & Marshall. Excelled in emergency response, surveillance, and patrol operations, ensuring a secure environment. Renowned for superior customer service and adept at risk assessment. Leveraged skills in First Aid and CPR as a Lifeguard, significantly enhancing swimmer safety through vigilant monitoring and rule enforcement.
Knowledgeable [Desired Position] with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel. PROFESSIONAL EXPERIENCE
February 2023 - Current
Security Officer Franklin & Marshall, Allied University January 2019 - May 2021
Lifeguard George Washington High School, Manhattan, NY responsible for surveying a body of water and conducting rescues to help weak or injured swimmers get to safety
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
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Acted quickly during emergency situations to reduce opportunity for damage and injury.
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Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
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Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
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Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
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Checked and verified photo identification prior to granting facility access.
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Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
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Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
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• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns. Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
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• Attentively monitored swimmers to identify distress. EDUCATION
June 2017
High School Diploma
CONTACT
Lancaster, PA 17601
************@*****.***
Bold Profile
La Academy Charter School, 30 N Ann St
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