Customer Service Inventory Control

Chester W. McLin

*** ****** **.

Manchester NH **104

Phone: 603-***-****

***********@*******.***

Career Summary

A tenacious leader that achieves team cohesion. My New England work ethic is just a bonus. Ten years of proven results-oriented leadership both in retail and manufacturing. Experience includes total store management at the largest retailer in the world. Uniquely qualified inclusive manager and a builder of diverse teams. A highly articulate servant leader that motivates teams to achieve strategic goals by simply explaining the why behind the change.

Professional Skills

Data and sales analysis Personnel conflict resolution Customer service Staff leadership P&L Financial Management Strategic planning Trained & mentored Regulatory Compliance Inventory Control Public Speaking Powered Equipment Certification Scheduling

Professional Experience

Stocking Assistant manager

Academy Coach

03/2015 – 10/2022 Walmart Hudson, Plaistow, Salem NH

Successfully managed & inspired 135+ associates thru massive process changes

Actively created development opportunities for management and associates

Inclusively promoted the company's values with targeted and timely feedback

Enthusiastically developed talent by mentoring and recognition which led to a 4% decrease in year-to-year turnover across my shifts

Accomplishments

Rolled out a new and complex stocking initiative in a $60 million a year store

Taught over 200 managers Walmart’s inclusive leadership values from around the New England region

Redirected management and associates to adhere to the stocking initiative resulting in streamlined workflow and better on shelf availability in a $100 million in sales store

Construction Laborer

01/2012 - 08/2014

Tom Colella

Hooksett, NH

Read and interpreted blueprints and plans in all 3 phases of construction

Deftly and safely operated power tools and equipment

Cleaned up rubble, debris, snow, and other waste materials.

Accomplishments

Kept on budget and on scheduled which aided in the property being sold for a profit

Increased proficiency in all manner of construction skills

Cleaner

08/2005 - 08/2011

Concord Awning and Canvas

Bow, NH

Reviewed specifications against various awning products and determined approval, saving labor cost and installation time

Meticulously cleaned and inspected products in shop and in the field.

Took initiative and developed and documented the SOP for awning inspection

Accomplishments

Personally, integrated a small company and made it diverse

Using Excel and PowerPoint assembled the first ever documented company awning inspection SOP

Department Manager

09/2004 - 11/2004

CCT

Bedford, NH

Managed and supervised the activities of 25 workers engaged in order fulfillment

Initiated a new training modular for new employees

Aggressively instituted personnel action which resulted in higher fill rates within 2 weeks of being hired

Accomplishments

Courageously overtook direct terminations of underperforming employees raising morale, boosted performance and achieved a better ROI

Succeeded in getting HR, a shift supervisor, and an employee to start training new employees in the language that they felt most comfortable with

Education

Graduate of Wheaton High School

Professional Licenses

National Food Safety

Powered Lifting Equipment Certification

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