Customer Service Social Media
Resume:
JESSICA
WEBB
*********@*****.***
Alachua, FL 32615
Bold Profile
Enthusiastic, creative, strong leader with 10 years of extensive management experience ; 8 years owning & operating a self start up LLC, overseeing accurate and efficient performance of all ongoing business operations. A strategic thinker and tactical decision maker with a passion for serving clients and exceeding expectations. Motivated role model and team builder with a talent for leading daily activities and enhancing environmental atmosphere.. A Creative problem solver skilled at de-escalating situations and driving positive change. PROFESSIONAL SUMMARY
WEBSITES, PORTFOLIOS, PROFILES
• threesleepingeyes.com
• https://www.facebook.com/threesleepingeyes
• https://www.instagram.com/threesleepingeyesapothecary/ Three Sleeping Eyes Herbal Apothecary LLC. - Herbalist, Owner, Manager, Artist, Infusions
Gainesville, FL • 11/2016 - Current
WORK HISTORY
Meticulously oversees, grows, and nourishes various cultivation stages for different trees, shrubs and plants grown from seed or smaller plants, to maximize growth.
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Executes business transactions, client care, customer service, herbal application and education.
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• Creates, stores, bottles, labels herbal applications.
• Creates item labels, packaging, & executes shipping.
• Manages business, file all taxes and paperwork, and schedule shows. Maintains and Operates creative Social Media Presence and Marketing Strategies.
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Delivers exemplary service by listening effectively to patients, returning calls promptly and using .
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Explains medical conditions and illnesses in easy-to-understand terminology to inform and educate patients.
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• Delivers Herbal applications to customer locations on time. Juggles multiple projects and tasks to ensure high quality customer service and Herbal products.
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Tediously Analyzes and Combines hand crafted ingredients involving the creation of pressed herbs, tincture extraction, oil infusions, salves, body butters, lotions, face and skin creams, candles, syrups, edible foods, and more.
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• Operates with sanitation mindfulness and a focused mind Maintains an extensive hand written formulary of over 150 applications.
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• Creates Customized orders for a variety of clients; mindful of SKILLS
• Customer Service
• Cash Management
• Store operations
• Inventory Control
• Visual Merchandising
Contract development and
management
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• Sales strategics
• Superior organizational skills
• Superb attention to detail
• Project management
• Facebook Applications
• Bookkeeping
• Inventiveness
• Marketing
• Photography
• Excellent team player
• Networking
• Packaging and shipping
• Artistic
Heart Of Herbs Herbal School
North Carolina
Certified Master Herbalist : Master
Herbalist, Business Management
Santa Fe College
Gainesville, FL
Associate of Arts: Psychology
Union County High School
Lake Butler, FL
EDUCATION
High School Diploma
Harvest HOC - Cultivation Associate
Alachua, FL • 01/2021 - 04/2021
Burlington Coat Factory - Customer Service Manager Gainesville, FL • 06/2016 - 12/2016
Adam's Rib Co - Server
Gainesville, FL • 04/2014 - 06/2016
listening to client needs and desires.
Planted, cultivated and harvested various strains of marijuana plants.
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Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
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Communicated with coworkers and management to report challenges.
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Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
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• Evaluate harvesting conditions and identify obstacles.
• Identified plant diseases and researched methods for mitigation. Participated in high stress environment, working with team to perform successful harvest bi-weekly at efficient paces.
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• Trimmed & pruned marijuana plants at all life cycles.
• Cared for Marijuana plants at clone, veg, & flower stages. Resolved customer complaints while prioritizing customer satisfaction and loyalty.
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Took ownership of customer issues and followed problems through to resolution.
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Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
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Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
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Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
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• Followed through with client requests to resolve problems. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Collaborated with upper management to improve customer service processes and support structures company-wide.
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Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
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Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
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Boosted customer retention rates through exceptional problem- solving skills and relationship-building efforts.
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Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
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Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
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Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
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Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
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• Circulated within assigned areas to assess and address customer Sandy's Boutique - Dressing Room Manager
Gainesville, FL • 01/2013 - 12/2014
needs, effectively prioritizing tasks during peak hours. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
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Assisted kitchen staff with food counts by determining number of items required for complete service.
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• Accomplished multiple tasks within established timeframes. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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Cross-trained existing employees to maximize team agility and performance.
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Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
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Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
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ACCOMPLISHMENTS
Grew business by 50% in 12 months by implementing perseverance, researching, and listening to my clients needs.
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• Consistently maintained high customer satisfaction ratings. Sold more than 100 paintings to private collectors across the country.
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Built and maintained a repeat and referral customer base by consistently offering exceptional customer service.
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