Customer Service Representative

JC

JULIANA CRAWFORD

mommaliĴy**@icloud.com 309-***-**** Peoria, IL 61606

Personable and dedicated Customer Service Representative with extensive experience in [Customer Service industry. Solid team player with upbeat, positive aĴitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer relations

Inbound and Outbound Calling

Retail sales customer service

Microsoft Office expertise

Quality control

Report generation

Report creation

Credit card payment processing

Transportation solution development

HGS - Hinduja Global Solutions Peoria,

IL

Customer Service Representative

03/2017 - Current

Documented conversations with customers to track requests, problems and solutions.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Upheld strict quality control policies and procedures during customer interactions.

Provided outstanding service to new and long-standing customers by aĴending closely to concerns and developing solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Convergent Peoria, IL

Customer Service Representative

02/2016 - 10/2016

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Assisted customers in making payments on accounts and seĴing up payment plans.

Liberty University Lynchburg, VA

Bachelor of Science in Criminology

Expected in 03/2024

Summary

Skills

Experience

Education and Training

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