Project Coordinator Data Processing

Christine Sykes

630-***-**** ****************@*******.*** www.linkedin.com/in/christinesykesonline

Data Processing Professional

Dynamic data processing specialist with a 20+ year record of achievement supporting the largest most valuable customers including Toyota, General Motors and SC Johnson. Expert ability to analyze, recommend and execute solutions for client needs and deliver solutions ahead of schedule. Exceptional organization, time management and attention to detail. Known for focus on client service and support. Recognized as a creative and effective troubleshooter and problem solver. Tenacious in securing customer loyalty and forging strong relationships with internal and external business partners. A seasoned professional and effectual leader with a proven ability to exceed expectations.

Areas of Expertise

Relationship Management Team Leadership Strategic Planning/Analysis Proof of Concept/Pilots

Accountability Troubleshooting Testing SPSS Dimensions Collaboration Project Management

Cross-Functional Collaboration Can-do Attitude Quanvert Quantum

Professional Experience

Kantar Added Value — Los Angeles, CA June 2014 – January 2024

Provides marketing, market research and communication consultancy services.

Project Coordinator / Senior Data Processing Specialist,

Develop and maintain trusted advisor relationships with sales teams and programmers.

•Provided project consultation to sales teams and project coordination support to programmers.

•Participated in key study planning meetings, contributing upfront and ongoing consultancy.

•Provided feedback on questionnaire (question flow, skip patterns, complex elements, quotas, respondent, and mobile readiness, etc.)

•Ensured programmer accurately and thoroughly completes appropriate project materials.

•Troubleshot issues as the initial point of escalation for study (quality of inputs/outputs and timing)

•Managed error resolution and error tracking.

•Managed and troubleshot budget process by confirming and monitoring hours needed vs budgeted hours.

•Communicated with sales team personnel to minimize cost over-runs through offering alternative solutions.

•Troubleshot timeline issues and offer alternative solutions (prioritizing specific deliverables, partial delivery, suggesting double shifts, weekend support, etc.)

•Identify innovation opportunities through streamlining process or automation.

•Provided 360 feedback to highlight what works well in the online model, gaps and training needs.

•Fostered an atmosphere of accountability, creativity, collaboration, innovation and professional growth.

Kantar Millward Brown — Lisle, IL June 2009 – May 2014

Leading global research agency specializing in advertising effectiveness, strategic communication, media and brand equity research.

Project Coordinator / Senior Data Processing Specialist

•Daily interaction with up to 20 people in India to deliver client deliverables.

•Created plan that fit scope, defined and clearly articulated project goals and milestones (stretch, yet realistic)

•Coached, managed and motivated team; intervened to resolve issues using problem-solving skills.

Christine Sykes ****************@*******.*** Page 2

•Consistently completed projects on time or ahead of schedule and within budget or under.

•Trained new team members on standard operating procedures, compliance with corporate policies and company software tools.

•Developed and implemented necessary adjustments and enhancements to training materials.

Additional Experience

Senior Data Processing Specialist

Managed numerous complex, time-sensitive projects successfully while simultaneously meeting and exceeding daily productivity goals and workload objectives.

Education

Associate of Applied Science (AAS), Computer Information Systems

Joliet Junior College — Joliet, IL

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