Customer Service Front Desk
Resume:
KARRIE KOIVISTO
Norman, OK *****
*********@*****.***
have taken many classes on customer service and have over 10 yrs of experience. have worked at
a variety of places and learned so much. Most led to leadership roles. I’m in school to get certified in
medical billing and coding and it teaches computer skills as well. So I'm experienced in different software.
Authorized to work in the US for any employer
Work Experience
Bougies Babies
Dog handler-Moore, OK
December 2020 to Present
breed therapeutic dogs like golden doodles with needs. breed and light grooming, some boarding, and
training on basic commands.
Commercial and Residential Cleaner
Self Employed Contractor-Oklahoma City, OK
February 2022 to March 2024
cleaned offices, took out trash, cleaned windows, mirrors, floors, mopped floors. Made sure the job was
done and in a timely manner.
Eye Technician
Eye Lab-Norman, OK
September 2023 to November 2023
came in and turned on all the machines. Got the computers pulled up for the Infractor. Greeted patients,
explained the process for getting the eye script. Then. when testing was over would take customer/
Pee to the alate would then help customer find the best frame and potentially sold them frames.
also would help fix glasses that customers may have broke or bent.
Tried to have a personal daily quota on so frame's. Helped other peers when was in need. Made
sure the building was cleaned and presentable for the next day. Answered phones and scheduled
appointments
Front Desk Associate
ACCESS MEDICAL CENTER-Oklahoma City, OK
March 2008 to August 2010
* Handled cash transactions accurately while following established procedures for billing and payment
processing
* Resolved guest complaints promptly and effectively to ensure satisfaction and repeat business
+ Implemented new check-in/check-out procedures that reduced wait times by XX%
+ Developed strong relationships with frequent guests resulting in increased loyalty program enrollment
Night Auditor and Front Desk Clerk
La Quinta Inns & Suites-Moore, OK
January 2005 to July 2007
* Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience
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