Customer Service Data Entry

SHER’HE wEAVER

**** ****** *** ****, **********, KY 40291

Tel: 502-***-**** ***********@*****.***

Experience

M&M Cartage- Logistics Dispatcher – 11/2021– currently

Dispatching drivers all over the United States for Ford

Ensuring everyone is being productive, hitting daily goals

Data entry, load boards, time-sensitive routing of drivers

Accept escalations from customers regarding shipments, US DOT rules

Exporting, analyzing data, minor reporting regarding drivers

AmerisourceBergen – Customer Service Supervisor – 12/2019 – 11/2021

Customer service supervisor, over the phone and online, verifying employee level of service

Call escalations, resolutions, coaching, mentoring employees

Chat, email, social media use to help customers, worked from home

Supervised 30-40 inbound call center employees

ENERGY SCHEDULER – POWER CONTROL CENTER REP 03/2017 – 11/2019

TRANE ENERGY SUPPLY SERVICES LOUISVILLE, KY

Conducts daily bid submissions into energy market

Provides necessary data regarding energy generation, load, billing, contracts

Peak Load Management

Handled various paperwork and administrative duties for clients

Conducted forecasting and daily reporting to keep up with the real-time energy market

Construct reports with minimal supervision

Monitor minute by minute operations of both customers and the power markets, and react accordingly.

Deconstruct invoices or large data sets, verify data, and present reports to clients.

DISTRIBUTION SUPERVISOR 11/2010 – 04/2017

BEST BUY DISTRIBUTION CENTER DC1371 SHEPHERDSVILLE, KY

Quality Control Department at Best Buy DC#1376 (Nov. 2010 – Feb. 2011)

Product Return Center Best Buy DC#1371 Shipping Department

Promoted to Distribution Supervisor in November 2014

Duties include, but are not limited to verifying and maintaining all outgoing shipments.

Comparison of identifying information such as, (counts, weights, & measurements), against the bill of lading, invoices, purchase orders, or other records.

Coordinate movement of trailers in outside operations, and inventory of those.

Created a master bill of lading, which is currently being used by the shipping department, and now used in various other departments here at Best Buy DC#1371 & 1376.

Supervise daily shipping operations, such as prioritizing shipments according to value.

Determines the method of shipment, utilizing my knowledge of shipping procedures, routes, rates and, Best Buy Standard Operating Procedures.

Give direction, feedback, and assistance to 15-25 employees daily

Supervision of special projects, (VIP, Debit Receiving, Auditing, and shipping departments)

Supervision of cycle counts, ensured accuracy

Implemented metrics to track, evaluate, and improve warehouse productivity

Built multiple relationships with the Best Buy corporate affiliates, carriers, and vendors and have determined the best way ship product to them.

Examines outgoing shipments to ensure shipments meet specifications (weight, dimensions) and acts in accordance with Best Buy SOP’s.

RF Scanner operator

Problem-solver

Wrap and rewrap pallets, load trucks, sign out drivers

I direct others in preparation of outgoing shipments, loading trucks, staging, problem solving, paperwork, etc.

Resolve problems with shipments and/or paperwork via telephone and email daily.

Certified forklift, PE, and RR/RC operator

Certified First responder and safety team member

Shipped a record $26 million in one day of operation

Proud Safety team member & Fun Committee member

Areas of Strength

Distribution Supervisor

Automation Experience (leading, coaching, developing)

Supply chain leadership

Critical-thinker

Experienced Logistics Dispatcher for FOR

LEAN manufacturing

SAP

Certified Forklift Operator (Crown PE, RR, RC) 5+ years

Order picking, packing, receiving, shipping, inventory, loading and unloading trucks

Typing (60 WPM)

Supply chain skills (4+ yrs.)

Experienced supervisor in distribution & supervisor for remote workers

Training/ Coaching/Feedback

Attention to detail

Project Coordinator

Shipping Team Coordinator promoted to Distribution Supervisor

Multi-tasking, problem-solving abilities

Quality Control

Multi-line telephone operator (25+ lines)

Excellent skills in Microsoft Word, Excel, PowerPoint, Access, Timberline, AS400, Lotus Notes

Education

University of Phoenix Business Finance 2012 - 2014

(Louisville Campus)

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