Customer Service Representative
Resume:
Tabitha Williams
Greenville, NC *****
*******.**********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Ciox Health-Cary, NC
March 2020 to November 2024
• Outbound calls to Medical Offices and updated medical records for risk judgments
• Set appointments with offices for a medical technician to come in and restore records
• Managed difficult and emotional customers situations
• Assisted customers with questions and resolving problems
• Captured protective health information from the facility media record through a confidential, secure technology platform
• Adheres to program guidelines and practices
• Followed hippa rules
• Next Gen system
Security Officer
WSH ACQUISITIONS LLC-Raleigh, NC
January 2018 to March 2020
• Guard against theft and destruction of property, and ensuring the safety of buildings, assets, and personnel
• Responded to emergencies, detaining violators, and ensuring compliance with government regulations
• Monitored surveillance equipment, closed-circuit TV cameras, and alarms
• Controlled access to buildings for employees and visitors, and directing traffic
• Investigated incidents, suspicious activity, and security breaches
• Completed reports on incidents, and observations
• Performed security checks in specified areas, and inspecting buildings and equipment Customer Service Representative
Spectrum-Raleigh, NC
August 2015 to December 2017
• Identified and resolved customer issues
• Greeted customers, answered phone calls and build relations with customers
• Answered inbound calls
• Accepted payments for customers bills including credit cards, installations and add ons
• Send and receive emails for communication with managers
• Maintain and updated customers files
Education
High School Diploma
Greene Central High School - Greenville, NC
May 1999 to May 2002
Skills
• Courier
• Driving
• Delivery Driver Experience
• Route Driving
• Microsoft Word
• Van Driver
• Laboratory Experience
• Packaging
• Communication Skills
• Manufacturing
• Assembly
• Laboratory experience
• Customer service
• Driving
• Communication skills
• Organizational skills
• Microsoft Excel
• Microsoft Office
• Phone etiquette
• English
• Customer relationship management
• Warehouse experience
• Computer Skills
• Box Truck
• Data Entry (3 years)
• 45 wpm (5 years)
• Medical office experience
• Typing
• Microsoft Outlook
• Office experience
• English
• Analysis skills
• Microsoft Powerpoint
Certifications and Licenses
Driver's License
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