Administrative Assistant Office Staff

LORI DYKMAN

**** *. ******** *********, ** ***** · Phone: 208-***-****

Email: ********@***.***

Ambitious office professional with excellent people skills. Thoroughly trained and ready for a career in an office setting.

WORK EXPERIENCE

2000 – 2013

ADMINISTRATIVE ASSISTANT, IDAHO STATE UNIVERSITY

I was the Administrative Assistant the Mathematics Department at Idaho State University. I maintained departmental records, particularly budgets, personnel files, student evaluations, syllabi, final exams and textbook orders. Arranged the purchasing of material and supplies. I was responsible for completing all travel documents. Coordinated textbook orders with the Faculty, Publishers and the Bookstore. Supervised office staff assigning, tasks, and verifying satisfactory completion of the work. I screened departmental mail as directed by the chair. Provided routine information about such things as schedules, math requirements and policies to students and University staff and directing non-routine questions to appropriate persons. Create and maintain electronic records such as databases for job applicants and graduate applications. Collecting information, generating reports and completing forms as needed, including book orders, class schedules, student evaluations and budget synopses. Typing memos, correspondence, and technical documents as requested by Faculty and arranging for photocopies. I was responsible for overseeing prerequisite checks and setting computer permit codes according to Departmental and University policies. I managed facilities, such as assigning office space and reserving rooms for tests and colloquiums.

1997 – 1999

RECEPTIONIST, IDAHO STATE UNIVERSITY

I was responsible for answering and directing all incoming telephone calls. I typed memos, reminders and letters. I created forms, merge documents and databases. I was responsible for filing, ordering supplies and sorting mail for more than 50 departmental personnel. I checked student pre-requisites, removing blocks or referring them to the appropriate sources for corrections.

1979 – 1993

DIRECTORY ASSISTANCE OPERATOR, US WEST COMMUNICATIONS I served US WEST COMMUNICATIONS customers in Idaho, Montana, Wyoming and Utah with their directory assistance needs. Performed repetitious tasks under time constraints, quickly and accurately on a console keyboard. Dealt with diverse customer base which included business, residential and government requests. Have had experience in communication with customers to resolve problems and assisting them with their specific needs. Other tasks included crediting customer accounts, scheduling cable locations, and redirecting calls. 2

EDUCATION

MAY 1997

ASSOCIATE OF ARTS IN MEDICAL OFFICE TECHNOLOGY, IDAHO STATE UNIVERSITY MAY 1996

CERTIFICATE OF OFFICE TECHNOLOGY, IDAHO STATE UNIVERSITY SKILLS

• Word, Publisher, Access, Excel

• Typing, email and photocopying

• Customer service

• Create, review and update documents

• Student qualification assessment

• Records management

• Machine Transcription

• Spreadsheets

• Cashier

• Telephone and database management

• 10-Key calculator

• Filing

• Task prioritization

• Computerized Bookkeeping

• Minisoft

• Keeping schedules and travel arrangements

• PBX 6-Line Operator

TRAININGS AND SEMINARS

Tiger Guide Idaho State University

Budgets Idaho State University 4 hours

Payroll Idaho State University 4 hours

Personnel Idaho State University 4 hours

Introduction to the Internet Idaho State University 4 hours Creating Documents for the Internet Idaho State University 4 hours How to Get Organized National Seminars Group 8 hours Quality of Work Life US West Communications 8 hours WE CARE Customer Relations US West Communications 8 hours Pluralism US West Communications 8 hours

Ergonomics US West Communications 8 hours

Empowerment US West Communications 8 hours

References Available Upon Request

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