Customer Service Team Members

Michael Evans Jr.

** *** ****** ******* ** Apt. *0 Fairborn, OH 45324/ 614-***-**** / *.**********@*****.***

PROFESSIONAL SUMMARY

Customer service professional dedicated to keeping exceptional customer service as the goal. Effective communicator and listener with the ability to establish and maintain working relationships with team members and customers. Problem solver with a proven record of handling a broad scope of responsibilities.

EMPLOYMENT EXPERIENCE

Job and Family Services, Columbus, OH 8/2022- 02/2023

Customer Service Clerk

Documented all customer inquiries, complaints and requests

Resolved billing issues promptly

Maintained and updated customer databases in an organized manner

Twin Valley Hospital, Columbus, OH 02/2020-03/2021

Operator/Dispatcher (Intermittent)

Fielded incoming calls and transferred them to the appropriate department

Provided superior customer service

Performed clerical duties

Self Employed, Dayton, OH 11/2010- 06/2021

Landscaping & Snow Removal

Maintained lawns by mowing, edging and fertilizing

Removed weeds, applied mulch, and maintained plants and shrubbery

Removed snow and ice from parking lots, driveways, and walkways

Defense Finance & Accounting Service (DFAS), Columbus, OH 10/2000-10/2010

Financial Accounts Clerk

Reviewed financial management systems, public laws, governing policies, guidelines, rules and regulations

Researched, analyzed, and assisted in resolving daily system problems related to the supported operational systems (contract, vendor, travel, or other payment systems)

Researched accounting data and performed balancing and reconciling of accounts

Defense Finance & Accounting Service (DFAS), Columbus, OH 11/1988-10/2000

Lead Entitlement Clerk

With the supervisor, communicated the organization’s mission, vision, and values to the team

Responsible as a team leader for providing analyses and reconciliation related to the more complex accounting functions with high visibility

Assumed supervisory duties in the absence of the supervisor, ensuring all tasks were delegated appropriately, deadlines were met, and the team’s productivity and efficiently were maintained

EDUCATION/Training _

Western Hills High School Cincinnati, OH

High School Diploma

Quality Assurance Training

Contracting Reconciliation Office Training

Microsoft Office

Typing Speed 40wpm

Contact this candidate