Customer Service Data Entry

Anaya Lilly

***********@*****.*** 804-***-**** Midlothian, VA

Summary

Dedicated and results-oriented Customer Service Representative with a proven track record of delivering exceptional customer experiences. Possess strong communication, problem-solving, and multitasking skills, honed through diverse roles in fast-paced environments. Proficient in utilizing customer service software and tools to efficiently resolve inquiries and issues. Seeking a remote, day shift position to leverage my skills and contribute to a dynamic team.

Skills

• Customer Service

• Problem-Solving

• Communication Skills

• Time Management

• Multitasking

• Microsoft Office Suite

• Data Entry

Experience

Crew Member/Shift Lead Crumble Cookie October 2023 - Present

• Consistently delivered exceptional customer service, exceeding customer expectations.

• Efficiently managed daily operations, including scheduling, inventory control, and cash handling.

• Led and motivated team members, fostering a positive and productive work environment.

• Successfully resolved customer complaints and issues, ensuring customer satisfaction.

Office Coordinator/Office Manager The Lilly Team Mortgage Branch July 2020 - August 2023

• Provided administrative support, including scheduling appointments, managing correspondence, and maintaining office supplies.

• Assisted with client inquiries, ensuring timely and accurate responses.

• Managed various office tasks, such as filing, data entry, and report generation.

• Collaborated with team members to streamline processes and improve efficiency.

Education

High School Diploma TPLS Christian Academy May 2023

Some College Richard Bland College August 2023 - Present Major: Undecided

Leadership Experience

• Girls Basketball Team Captain, TPLS Christian Academy

• Led and motivated team members, fostering a positive and collaborative team culture.

• Organized practices and implemented effective strategies to improve team performance.

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