Customer Care Service Representative

MARY GRACE F. GRAMA

Grama Compound Calacapan Upper Macasandig

Cagayan De Oro City, Misamis Oriental, Philippines Contact Number: 096********

Skype ID: live:.cid.caca341740874ce6

WORK EXPERIENCE:

Online English Tutor

Funnyedu

October 22, 2020 – August 20, 2023

Online English Tutor

Engoo (Former Bibo)

September 28, 2017 – October 8, 2020

Customer Care Representative – Healthcare Account Optum Global Solutions

August 22, 2018 – March 18, 2020

Customer Care Representative – Healthcare Account Teleperformance I.T. Park, Cebu City

August 31, 2015 – August 20, 2018

CERTIFICATES:

TEFL Certificate

EDUCATIONAL BACKGROUND:

Tertiary : University of Mindanao Matina Campus

Matina, Davao City

Course: Bachelor of Arts in Mass Communication

S.Y. 2010 – 2011

University of Mindanao Tagum Campus

Mabini Street, Tagum City

Course: Bachelor of Arts in English

S.Y. 2011- 2014

Secondary : UM Tagum College

Mabini Street, Tagum City

S.Y. 2006- 2010

Elementary : Don Ricardo Briz Central Elementary School Briz District, Tagum City

S.Y. 2000- 2006

SKILLS AND ABILITIES:

Computer Literate

Microsoft Office (Word, Excel, PowerPoint)

Google Suite

Communication Skills

Good Interpersonal Skills

Writing Skills

CHARACTER REFERENCES:

Ms. Karen Kay Tabinas

Lingostar

Contact #: 096********

Mr. Gabriel Perez

Trainer – Teleperformance

Cebu I.T. Park Cebu City

Contact #: 095********

Mrs. Cherrymie Veronilla

51Talk Teacher

Contact #: 093********

I hereby certify that all information contained is true and correct to the best of my knowledge.

Mary Grace F. Grama

Applicant

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