Customer Service Housekeeping Staff

Location:

Rochester, MN

Posted:

November 18, 2024

Contact this candidate

Resume:

Kristan Roth

Rochester, MN *****

*************@*****.***

+1-507-***-****

Dedicated and detail-oriented cleaning professional with 25 years of experience in residential and commercial cleaning, housekeeping, and hospitality. Proven track record of maintaining high cleanliness standards, managing inventory, and providing exceptional customer service. Skilled in laundry, floor care, and property maintenance. Possesses strong organizational and leadership skills, with experience in supervising and training housekeeping staff. Proficient in using cleaning equipment and supplies, and knowledgeable of industry best practices.

Willing to relocate to: Rochester, MN

Authorized to work in the US for any employer

Work Experience

Cleaning Assistant

Nelsons pro cleaning-Rochester, MN

September 2020 to Present

Residential and commercial services cleaned and did a lot of basic cleaning deep cleans fire and ash clean up and apartment clean outside have done scrubbing of the floors and floor waxing as well

• Performed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming

• Maintained high standards of cleanliness and hygiene in accordance with company policies and industry regulations

• Managed inventory of cleaning products and supplies, promptly restocking when necessary to avoid shortages

• Collaborated with team members to coordinate tasks efficiently and ensure timely completion of all assigned duties

• Followed established protocols for handling hazardous materials, adhering to safety guidelines at all times

• Responded promptly to customer requests or complaints regarding cleanliness issues, resolving problems effectively

• Executed specialized cleaning procedures as required for specific areas such as kitchens, bathrooms, or medical facilities

• Completed daily checklists to ensure all assigned tasks were completed thoroughly and on schedule each day/shift

• Identified maintenance issues or repairs needed within the facility/building premises and reported them promptly for resolution

• Ensured compliance with health codes/regulations by following proper sanitation procedures at all times

• Supported a safe work environment by promptly addressing any potential hazards or unsafe conditions observed

• Collaborated with supervisors/managers to develop efficient workflows that improved overall productivity

• Trained new employees on proper cleaning techniques/procedures as part of their onboarding process

• Maintained a positive attitude even during challenging situations while providing excellent customer service

• Demonstrated attention to detail by consistently achieving high cleanliness ratings during inspections

• Managed and prioritized work orders or service requests based on urgency and importance

• Maintained accurate records/logs of cleaning activities, supplies used, and any incidents/accidents that occurred on-site

Cleaning Assistant

Edenbrook of Rochester-Rochester, MN

October 2018 to August 2020

Cleaning residential rooms for elderly, did laundry for the residents, helped with anything that needed to be done involving training with new employees

• Performed thorough cleaning of assigned areas, including dusting, sweeping, mopping, and vacuuming

• Ensured cleanliness and sanitation standards were met by following established protocols and procedures

• Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions

• Collaborated with team members to efficiently complete tasks within designated timeframes

• Responded promptly to customer requests for additional cleaning services or special projects

• Assisted in training new crew members on proper cleaning procedures and company policies

• Managed waste disposal according to environmental regulations and company policies

• Maintained a clean and organized work area at all times for optimal productivity

• Communicated effectively with supervisors regarding any issues or concerns related to the job duties

• Followed specific instructions for handling delicate materials or surfaces during the cleaning process

• Provided exceptional customer service by addressing inquiries or complaints in a professional manner

• Completed deep-cleaning tasks on a regular basis, ensuring high standards of cleanliness were maintained

• Collaborated with other departments to coordinate cleaning schedules for shared spaces

• Developed efficient workflows that reduced overall cleaning time without compromising quality

• Maintained knowledge of industry best practices in order to continuously improve skills and techniques

• Executed detailed inspections after each shift to verify completion of assigned tasks

• Demonstrated strong attention to detail when performing routine maintenance checks on equipment

• Investigated complaints related to cleanliness issues, taking appropriate corrective actions Housekeeping Supervisor/Inspector

Staybridge Suites-Rochester, MN

June 2016 to September 2018

Was a supervisor in housekeeping made schedules assigned rooms to employees helped with hiring new employees ordered stock items for rooms and checked rooms for cleanliness to enter into the computer. Also helped clean rooms as needed

• Supervised a team of XX housekeeping staff, ensuring efficient and high-quality cleaning services

• Developed and implemented training programs for new hires, resulting in improved productivity and adherence to cleanliness standards

• Managed inventory of cleaning supplies and equipment, optimizing stock levels to minimize waste and reduce costs by XX%

• Collaborated with other departments to coordinate guest requests and ensure timely completion of tasks

• Implemented a room inspection process to maintain consistent cleanliness standards throughout the hotel

• Resolved customer complaints promptly and effectively, maintaining a high level of guest satisfaction

• Created work schedules for housekeeping staff, balancing workload distribution based on occupancy levels

• Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for improvement

• Maintained accurate records of room status, maintenance issues, lost items, and special requests

• Assisted in deep cleaning projects during low occupancy periods to maintain the overall cleanliness of the hotel

• Implemented safety protocols and trained staff on proper handling of hazardous materials to ensure a safe working environment

• Supervised a team of XX housekeeping staff, ensuring cleanliness and orderliness in all guest rooms and public areas

• Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills

• Implemented new cleaning procedures and standards to improve efficiency and maintain high quality standards

• Developed work schedules for the housekeeping team, optimizing staffing levels to meet operational needs while controlling labor costs

• Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and promptly addressed any issues or deficiencies

• Collaborated with other departments such as front desk and maintenance to coordinate guest requests, repairs, and room readiness

• Managed inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times while minimizing waste

• Maintained accurate records of daily tasks completed by the housekeeping team for reporting purposes

• Resolved guest complaints related to housekeeping services promptly and effectively, ensuring guest satisfaction was maintained at all times

• Participated in performance evaluations of housekeeping staff, providing feedback on strengths and areas for improvement

• Implemented training programs focused on enhancing customer service skills among the housekeeping team members resulting in improved guest satisfaction scores by XX%

• Developed a system for tracking lost items reported by guests during their stay which reduced the number of unresolved claims by XX%

• Ensured compliance with health regulations regarding sanitation practices throughout the hotel premises

• Collaborated with laundry department to ensure timely delivery of clean linens for use in guest rooms

• Coordinated deep-cleaning projects and renovations, ensuring minimal disruption to guests

• Implemented a room inspection checklist that improved the efficiency of inspections by XX%

• Developed and implemented a training program for new hires, reducing onboarding time by XX%

• Maintained open lines of communication with other departments to ensure smooth operations throughout the hotel

Housekeeping

Spring Hill Suites-Rochester, MN

July 2016 to July 2018

Cleaned rooms, stocked items, did breakfast setup every so often, laundry

• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment

• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens

• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction

• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules

• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards

• Responded promptly to guest requests for additional amenities or services in a courteous manner

• Followed established safety procedures when handling cleaning chemicals and equipment

• Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution

• Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies

• Achieved an average cleanliness rating of XX% from guest feedback surveys over the past year

• Reduced turnaround time for room preparation by XX% through implementation of streamlined processes

Housekeeper/Laundry

Residence Inn by Marriott-Rochester, MN

April 2008 to February 2013

Cleaned assigned rooms on an assigned floor, laundry, breakfast when needed, checked rooms, and made sure everything was stocked