Technical Support Customer Service

Craig Carter

********@*****.*** 405-***-****

Education

University of Central Oklahoma

Bachelor of Science in Education

Metro Technology Center

oRegistered EMT

oLicensed Armed Private Investigator

oBasic Life Support (BLS) Certification

Self-Study and On-the-Job Training

oABRET: Registered EEG Technologist (R. EEG T) Certification

Skills

Technical Support: Windows 10/11, Active Directory, Microsoft 365, TCP/IP, VPNs, DNS, DHCP, Wi-Fi, Remote Desktop, ServiceNow, Zendesk, and VMware

Programming: Python, with introductory knowledge in Machine Learning

Customer Service: Empathy, active listening, conflict resolution, and CRM/ticketing software

Healthcare & Medical: Emergency care, medical terminology, patient assessment, and detailed documentation

Education: Curriculum development, lesson planning, classroom management, and virtual instruction

Professional Summary

Experienced professional with a strong background in customer service, technical support, and education, along with hands-on experience in healthcare and emergency medical response. Skilled in managing various responsibilities, including customer relations, technical troubleshooting, classroom instruction, and emergency medical care. Known for adaptability, problem-solving skills, and technical expertise across diverse environments.

Professional Experience

Teacher

Proximity Learning (Online) & Harding Fine Arts Academy (In-Person) Nov 2021 – Present

Certified in Physics, Computer Science, Chemistry, Biology, Physical Science, Earth Science, General Science, Health, and Physical Education. Teach Computer Science, integrating the following skills and responsibilities:

Currently Teaching Computer Science:

Technical Support: System troubleshooting, ticket resolution, software updates

Hardware & Software: Installation, configuration, and repair

Networking: TCP/IP, LAN/WAN, VPN setup, and Wi-Fi troubleshooting

Operating Systems: Windows

Tools & Technologies: Active Directory, Microsoft Office 365, Remote Desktop, ServiceNow, and Zendesk

Customer Service: Effective communication, active listening, and issue tracking

Security: Antivirus management, data protection, and backup solutions

Programming: Python, with introductory skills in Machine Learning

Certified as both a National Virtual Teacher and Classroom Instructor, proficient in virtual teaching and classroom management with skills in adapting lessons to diverse learning styles.

Neurodiagnostic Technologist (RETIRED)

OU Medical Center and Southwest Medical Center Oklahoma City, OK April 2010 – May 2019 Conducted EEG studies and neurodiagnostic procedures, including intraoperative and routine monitoring, Wada studies, and brain mapping.

Provided technical support within the department, overseeing system troubleshooting, software updates, and network configurations.

Acted as a liaison between technologists, floor managers, and physicians, coordinating procedures and troubleshooting equipment as needed.

Built customized EEG montages as specified by neurologists, edited EEG studies, and maintained accurate documentation.

Responsibilities:

oEEG study editing, EMU EEG hookup and monitoring, routine and long-term EEG monitoring

oIntraoperative speech and motor mapping, bedside and OR brain mapping

oMonitoring during carotid endarterectomy, electrocerebral silence monitoring

oEquipment calibration, policy/manual creation, ordering, and troubleshooting EEG equipment

Other Professional Experience

Vet Technician Banfield Pet Clinic

Customer Service & Technical Support Avaya Call Center

oManaged inbound and outbound calls, providing technical support and customer service.

ECG Monitor Technician Mercy Health Center

oMonitored ECG readings and supported cardiac care teams.

Emergency Medical Technician (EMT) EMSA

oDelivered emergency medical care, performing triage, CPR, and patient transport.

Workers’ Compensation Adjuster Oklahoma State Insurance Fund

oAssessed claims, managed benefit calculations, investigated fraud, and negotiated settlements.

Contact this candidate