Guest Services Customer Service

TAYLOUR THOMAS

***********@*****.*** 919-***-**** King George, VA 22485

EXPERIENCE Lowes foods 112 Bass Lake Rd Holly spring, NC 27540 January 2020-December 2023 My first-ever job, Started out as a cashier (PT), to online grocery, receiving department, guest services/Cash office clerk(FT) Assistant Guest services manager, Scan Coordinator. Current job: patient registration at Inova hospital ( January 2024) EDUCATION: HIGH SCHOOL DIPLOMA MiddleCreek high school 2018-2021. COLLEGE Waketech community college August 2021-May 2022 current penn foster for vet tech started in march 2024 I have received employee of the month twice since working there(March 2021 and March 2023) contributing to promotional efforts by utilizing chalk markers to craft signs and designing signage to display on our ice bins or our ice catties.

Customer service experienced( 4 years)

Great learner

Creative

Time Management

Problem-Solving

HardWorking

Leader

Strong Communication

Reliable

Great learner

Creative

Time Management

Problem-Solving

HardWorking

Leader

Strong Communication

Reliable

Team Leadership

Team Collaboration

Flexible Schedule

Patient Registration

Patient Access Representative Nova fair oaks hospital - Fairfax, Virginia 01/2024 - Current Checked in patients for procedures/surgeries

Verified insurance coverage for services provided by the facility. Greeted patients and visitors in a courteous and professional manner. Collected co-pays and other payments from patients at time of service. Facilitated communication between patients, staff members, and third party payers. Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.

Maintained confidentiality of all patient information in accordance with HIPAA regulations. Answered phones promptly in a professional manner. Ensured accuracy of all data entered into computer system. Scanned documents into electronic medical records system. Responded to patient inquiries regarding billing or financial matters. Collaborated with other departments to ensure quality customer service was delivered. Created new patient accounts in EMR system as needed. Summary

Skills

Experience

Maintained confidentiality of patient information in compliance with HIPAA regulations. Obtained necessary signatures for privacy laws and consent for treatment. Communicated financial obligations to patients and collected fees at time of service. Cashier Lowes foods - Holly spring, NC 01/2020 - 12/2023 Started out as a cashier (PT), to online grocery, receiving department, guest services/Cash office clerk(FT) Assistant Guest services manager, Scan Coordinator.

Greeted customers and answered any questions they had about the store's products and services. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Performed other duties as assigned by management.

Verified that customers were of legal age to purchase alcohol or tobacco products. Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors. Balanced daily transactions on a computerized point-of-sale system. Processed returns and exchanges of merchandise in accordance with store policies. Assisted customers over the phone regarding store operations, product information and order placement. Organized promotional displays or arrange merchandise on counters or tables to promote sales. Issued receipts, refunds, credits or change due to customers. Answered customer inquiries regarding store policies and procedures. Resolved customer complaints professionally in accordance with company policy. Conducted price checks for special orders or discounts as requested by customers. Followed company security procedures for handling large sums of money. Stocked shelves with merchandise when needed.

Accepted cash and credit card payments, issued receipts and provided change. Operated cash register or POS system to receive payment by cash, check and credit card. Processed credit card, cash, and check payments, ensuring all transactions were accurate. Used suggestive selling techniques to promote add-on sales. Collected payments and provided accurate change.

Scanned merchandise using point-of-sale system for accurate purchase totals. Helped with purchases and signed customers up for rewards program. Answered customer questions and provided store information. Trained new team members in cash register operation, stock procedures, and customer services. Worked closely with front-end staff to assist customers. Counted money in cash drawers at the beginning of shifts to ensure amounts were correct. Helped customers find specific products, answered questions, and offered product advice. Counted and balanced cashier drawers.

Maintained work area and kept cash drawer organized. Waketech community college 05/2022

COLLEGE

MiddleCreek high school 01/2021

HIGH SCHOOL DIPLOMA

Penn Foster Career School Scranton, PA

Associate of Science: Veterinary Technology

Education and Training

Accomplishments

I have received employee of the month twice since working there(March 2021 and March 2023) Contributing to promotional efforts by utilizing chalk markers to craft signs and designing signage to display on our ice bins or our ice catties.

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