Quality Control Customer Service
Resume:
Dominic Pena
Gainesville, FL *****
******@******.***
Work Experience
Senior Technician
Valvoline Instant Oil Change-Altamonte Springs, FL March 2023 to April 2024
Supervised and trained technicians in performing oil changes, fluid flushes, and vehicle maintenance procedures.
Conducted diagnostics and troubleshooting on automotive systems to identify issues and recommend appropriate repairs.
Maintained a clean and organized work environment in compliance with safety standards and regulations. Interacted with customers to assess their vehicle's needs and provide recommendations for maintenance services.
Implemented quality control measures to ensure accurate and efficient service delivery. Managed inventory levels and ordered supplies to support daily operations. Collaborated with team members to streamline processes and improve overall efficiency. Stayed updated on industry trends and advancements in automotive technology to enhance skills and knowledge.
Utilized computerized systems to record service history and maintain accurate records for each vehicle serviced.
Upheld company policies and procedures to deliver exceptional customer service and satisfaction. Sales Associate
Winn-Dixie-Longwood, FL
April 2022 to March 2023
Greeted customers and helped with product questions, selections and purchases. Informed customers of current store promotions to encourage additional sales purchases. Helped customers complete purchases, locate items and join reward programs. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Worked closely with shift manager to solve problems and handle customer concerns. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Warhouse Associate
Family Bussiness-Longwood, FL
January 2021 to July 2022
Performed inventory control, such as counting and stocking merchandise. Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Consistently lifted materials weighing as much as 100-200 pounds. Worked safely around moving machinery.
Groundsman
Family Business-Daytona Beach, FL
December 2019 to October 2021
Mowing and edging lawns
Trimming hedges and bushes
Planting flowers, trees, and shrubs
Watering plants and maintaining irrigation systems Applying fertilizers and pesticides
Raking leaves and removing debris
Sweeping sidewalks and pathways
Repairing fences and gates
Operating and maintaining landscaping equipment
Assisting with landscaping design and layout
Keeping records of plantings and maintenance activities Providing general maintenance support as needed.
Education
High school diploma
Florida Virtual School - Remote
June 2020 to May 2024
Skills
• Equipment Repair
• Mechanic Experience
• Service Technician Experience
• Handyman
• Automotive Diagnostics
• Oil Change
• Delivery Driver Experience
• Quality Control
• Flexible Hours
• Diesel Engine Repair
• Excellent verbal and written communication
• Brake Repair
• Alignment
• Mechanical Knowledge
• Landscape Maintenance
• Building customer loyalty
• Automotive Repair
• Merchandising
• Vehicle Maintenance
• Pricing
• Transmissions
• Tire Service
• Facilities Maintenance
• Suspension
• Computer Operation
• Available Nights, Days, Weekends and More
• Cash register
• Technical Support
• Electrical Experience
• Welding
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