Desktop Support Help Desk

Quinten Chandonnait

SKILLS SUMMARY

Collaborative, dedicated IT professional with strong skills in hardware and cabling. Able to quickly learn and apply new trainings and technologies. Superb verbal and written communication skills. Able to analyze and solve complex IT issues.

EXPERIENCE

Town of North Stonington Oct 2023 – Oct 2024

IT/GIS Manager

Maintained the town’s entire IT infrastructure

Migrated from Windows 2012 to 2019 server and maintained it after

Network administration duties

Migrated from Sophos UTM 5 firewall to FortiGate firewall, building from ground up, creating policies

Handled all software and hardware support

Sophos antivirus administration

Created users, permissions, and password support via Active Directory

Purchased IT equipment and worked with vendors to negotiate prices

Handled all tier 1 – tier 3 help desk support in addition to systems and network responsibilities

Handled the deployment of new laptops and phones

Maintained and updated the Town’s website

GIS support and maintenance

CONNEKTED INC. Mar 2022 – Sept 2023

Network Engineer

Assisted multiple clients throughout Rhode Island and Massachusetts with a wide range of IT solutions

Handled all desktop support issues

Implemented and maintained system backups

Worked with Datto RMM to handle all end point issues and updates

Maintained Fortinet firewalls and firmware updates

Server and Network management as needed

Participated in a Mitel to Ring Central migration for clients while maintaining both systems

Handled Microsoft365 administrative tasks as well as Microsoft Exchange support

Mimecast administration

Falcon CrowdStrike administration

Server AD and printer administration

Resolved all levels of troubleshooting from tier 1 to Network and Systems issues

City of Warwick Dec 2019 – Mar 2022

Desktop Support Technician (Contract)

Assisted end users on day to day problems

Setup and deployed new computer sytems

Provided first line of support and worked with Senior Technicians on escalated issues

Was responsible for tracking inventory for disposal project

EDUCATION AND CERTIFICATION

New England Institute of Technology, East Greenwich, RI Sept 2019

Associate Degree of Science, Information Technology – Network Engineering

Test Out Certifications for PC Client Pro and Windows 10

CAPSTONE PROJECT

Collaborated with a team of 4 to create a network for fictious company. Responsible for developing network server setup and created IP Address Schemes.

ADDITIONAL SKILLS

Windows Server

Database Management

IP Addressing, Server Setup, Router Scripts

Cisco Router and Hubs

Linux

ACTIVITIES

Volunteered for the Westerly Youth Football Program

Enjoy problem-solving and spending time figuring out issues with computers

Skilled in building and assembling computers

Contact this candidate