Quality Control Home Care

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

KIMBERLY NICOSIA

*** ** ****** **, *, Dallas, OR 97338 971-***-**** ************@*******.*** Hardworking and reliable in any position I am working while being focused on going above and beyond to support team and serve customers. Offering top-notch skills and abilities. Motivated to continue to learn and grow as a successful professional.

Housekeeping Interpersonal communication

Light housekeeping Observe behaviors

Report observations Launder linens

Provide emotional support 10-key entry

Correct errors Trained in 10-key

Manage programs Quality control

Document scanning Records security

Verify data Compile information

Verbal communication Information protection

File management Greet visitors

Manage files

OCTOBER 2017 CURRENT

Home Care Worker NW Senior Disabilities Dallas, Oregon Performed household chores to promote cleanliness, safety and livability. Promoted independence to help clients accomplish basic daily living skills. Ran errands with clients and provided transportation to medical appointments.

Notified close family members of patient conditions and healthcare needs. Prepared and picked up meals for patients to nutritional needs. Offered mental and emotional support to patients.

Assisted patients with housekeeping duties and chores. Helped patients perform budgeting tasks and pay bills. Built strong rapport with patients to provide stable and supportive care system.

Helped clients with bathing, dressing and grooming to avoid skin breakdown and infections.

Assisted clients with moving in and out of beds, baths, wheelchairs and automobiles.

FEBRUARY 1996 NOVEMBER 2001

Bartender Shift Manager Hillyard Post 1474 VFW Spokane, Washington Returned bank to cage and keys to Key Watcher at end of shift. Placed weekly liquor orders to maintain adequate inventory. Worked nights, weekends and holidays to meet establishment needs. Interacted positively with guests while promoting current services and seasonal options.

Monitored guests for safe alcohol consumption to limit problems and liability. Completed bar orders and payment transactions.

Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.

Verified legal drinking age of patrons through stringent ID checks. Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.

Handled customer payments, reported tip amounts and balanced cash drawers.

Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests.

Spoke with customers and recommended specials to build rapport and EDUCATION

LANGUAGES

HOBBIES

AWARDS

cultivate customer loyalty.

Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.

2014

Office Fundamentals Certificate: Accounting

Chemeketa Community College, Dallas, Oregon

1988

High School Diploma

Dallas Senior High School, Dallas, Oregon

English, Fluent

I make sewn or strung beaded jewelry in my spare time. Also help out neighbors and friends with transportation to shopping and appointments.

I also do a lot of arts and crafts or add bling to various things like cups using sticker machine and rhinestones.

While in college I made the honor role in numerous classes during all my semesters.

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