Customer Service General Laborer

*

Crystal D. Blue

Beaumont, Texas

Phone: 832-***-****

E-mail: *****************@*****.***

ACTIVE TRANSPORTATION WORKER IDENTIFICATION CREDENTIAL (TWIC) CARD PROFESSIONAL SUMMARY

Detailed-oriented General Laborer with ten years of experience in large plants, hospital, and factories. Skilled at quickly learning new processes, technologies, and machinery. Adapt with working well with orders, and meeting production deadlines. Strong organizational skills with close attention to detail. Effective and articulate communicator with the ability to establish rapport with individuals at all levels. SKILLS

• Problem-Solving Skills • Process Improvement • Solve Complex Problems

• Active Learning/Listening • Customer Service/Customer Relations

• Judgment and Decision

Making

• Excellent Communication and

Presentation Skills

• Organization and High

Productivity

• Leadership/Management

CAREER OVERVIEW WITH HIGHLIGHTED ACCOMPLISHMENTS

Hydrochem PSC: Beaumont, Texas January 2018 to Present Equipment Technician

• Submits a daily safety inspections report to upper management, and adheres to all policies, regulations, federal laws, and precedent decisions.

• Daily performs safe operation of manual and automated hydrobasting, valves, and chemical cleaning equipment.

• Assists senior leadership in the establishment and application of plant operations.

• Serves as the primary operator and maintenance for the plant’s vacuum truck and operational equipment. To include, start up, operation and shutdown of equipment in accordance to safety procedures and policies. Mid America: Beaumont, Texas January 2017 to December 2017 Plant Laborer

• Segregated non-conforming parts in accordance with written quality procedures.

• Recommended changes in rules, policies, standards, and regulations, based on knowledge of operating conditions, equipment improvement, and other factors.

• Designed, implemented, and coordinated an array of safety plans over 5,000 employees across the work site.

• Immediately stopped any work activity that was a safety violation to employees, equipment, and/or the community.

• Possesses a broad knowledge of valves, tanks, and pumps necessary in performing tasks.

• Used wireless radio frequency systems to communicate to 175 colleagues throughout the facility.

• Calibrated or adjusted equipment in the plant to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauge.

• Performed extreme physical labor for extended periods of time under all weather conditions.

• Maintained equipment and facilitated repairs of machinery to satisfy performance standards a plant environment.

• Excellent understanding of OSHA, state and federal regulations of handling dangerous equipment or materials.

2

Minnie Rogers Juvenile Justice Center: Beaumont, Texas January 2015 to December 2017 Juvenile Supervision Officer

• Intervenes in crisis situations; oversees discipline and behavior modification of youth and enforces or recommends appropriate actions.

• Ensure that the working area is always hazard free and kept clean and tide.

• Operates numerous power tools, machinery, and lifts.

• Monitors, supervises, observes, and reports on juveniles assigned in the department's settings and programs.

• Conducted searches of juveniles on probation, executed active warrants, and detained probation violators.

• Operated a safe/therapeutic environment with positive peer cultures by emphasizing mutual accountability.

• Provided a weekly tracker to senior management of charge sheets of each juvenile brought into the facility for potential threat issues.

• Ensured a sustainable relationship with parents, pupils, school personnel and juveniles of the facility by communicating in a confidential, polite and refined manner. Maintains a safe, orderly, and therapeutic physical environment for students.

RGIS: Beaumont, Texas January 2013 to December 2014 Inventory Specialist

• Documented distribution flow, prepared mailing labels, and tracked shipment using proprietary database; ensured timelines and accuracy.

• Resolved inventory discrepancies, problem orders for a multi-functional company.

• Improved inventory procedures by determining prioritize of the work assignments. Lauded by senior management for improvement to the organization.

• Provided superb level of customer service to internal and outside stakeholders.

• Experienced with Microsoft Office, including Word, Excel, Access, and PowerPoint.

• Mentored and trained over 11 newly Inventory Specialist assigned to the section on how to facilitate problem solving and collaboration.

• Documented distribution flow, prepared mailing labels, and tracked shipment using proprietary database; ensured timelines and accuracy.

• Immediately reported any accidents, incidents, near misses, actual or potential problems with work conditions to Senior Managers.

• Consistently provided quality seamless guidance to senior management on the inventory processes. Ensured and supervised that all other employees are following training, safety procedures, guidelines, and duties upon request of upper management.

• Extensive knowledge of forklifts and other heavy machinery safely. Served as the subject matter expert of safety polices and regulations while handling equipment or operations.

• Inspected, repaired, and prepared inventory to ensure they are safe, pure, and potent.

• Loaded outgoing shipment trucks and moved inventory to staged locations.

• Daily annotated inventory information on Microsoft Word and access database. Baptist Memorial Hospital: Beaumont, Texas July 2009 to December 2012 Housekeeper

• Was primarily responsible for cleanliness of rooms occupied by patients, nursing rooms, surgical areas, offices, labs, waiting areas, and the restrooms.

• Extensive knowledge of the effective cleaning techniques needed to keep the environs of the hospital clean and hygienic.

• Maintained the appearance and sanitation of all the areas in the hospital and ensuring that they safe for patients and employees.

• Disinfection of patient rooms after the patient has been discharged to ensure that the germs are killed and there is no chance of spreading of infection or disease. 3

• Keeping records about the process of waste disposal and ensuring that the process is done in accordance with the policies of the hospital.

Church’s Chicken: Beaumont, Texas January 2009 to June 2009 Cashier

• Served as a cashier for a fast food restaurant serving over 100 customers per day. To include, checking out customers and maintained a friendly, professional demeanor at all times.

• Attended and participated in monthly meetings with staff to improve daily practices for the restaurant.

• Maintained knowledge of weekly ads, advertised specials, and other promotions for the restaurant.

• Ensured that all guest received a warm greeting at the registers, and showed gratitude for their patronage.

• Performed work that required frequent standing, walking, and lifting more than 90 pounds.

• Daily put out new merchandise, straighten shelves, and alerted management of orders needs based on observation and customer requests.

• Accurately maintained a cash drawer by accounting, and preparing cash deposits.

• Cleaned and maintained register area frequently, removed debris from volunteers, and notified management of any equipment or spillage issues.

EDUCATION AND SPECIALIZED TRAINING

Southern University: Baton Rouge, LA May 2014

Bachelors of Science in Criminal Justice, Graduated (3.6 GPA) Clifton J. Ozen Magnet High School: Beaumont, Texas June 2009 High School Diploma, Graduated (Honors: Magnum Cum Laude) (3.8 GPA) Certifications:

• Respiratory January 2018

• Forklift Operator July 2018

• Basic Plus Refresher September 2018

Additional Information:

• Posses a valid driver’ license

• Willing to travel

REFERENCES

Professional:

• Mr. Mark Stanberry, 409-***-****

• Ms. Annie Gaji, 409-***-****

• Ms. Rayven Walker, 409-***-****

Contact this candidate