Customer Service Call Center

Garry B. Jeffers

**** ****** **

Landover, Maryland 20785

Home: 202-***-****

Email: **************@*****.***

Objectives: To achieve a successful job with a company that will allow me to advance and utilize my abilities to the fullest.

Employment History:

Employer: MV Transportation

4100 Garden City Drive

Landover, Maryland 20785

Supervisor: Adam Laske 202-***-****

Salary: 26.50 per hour

Job Responsibilities:

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.

Monitors radio, telephones and on-road provision of service for quality.

Responsible for influencing positive employee morale and quality customer service.

Monitors and completes driver sign-in and sign-out daily.

May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.

Monitors daily system performance.

Participates in analysis and review of operating performance.

Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.

All other duties, as assigned.

Qualifications

Talent Requirements:

One (6) year previous Dispatcher experience preferred.

Two (6) years of Customer Service experience is preferred.

High School diploma or equivalent.

Experience with Trapeze software.

Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.

Demonstrate a high customer service commitment.

Able to demonstrate professional phone manner.

Knowledge of the service area.

Employer

: Ascellon Corporation

8201 Corporate Drive Suite 1200

Landover, MD 20785

Salary: 15.00 /hour

Supervisor: William Perry 301-***-****

Research Center Associate

Duties and Related Skills: Collect data by conducting health related surveys in a call center

Environment. Compile and record results and data from each interview. Maintain and execute

Established call center processes. Contact potential participants by telephone phone to explain

Survey objectives and execute established call center processes. Use a prepared script. Document calls using a call tracking system. Document participant information.

Employer: Comcast

7850 Walker Drive Suite 200

Greenbelt, MD 20785

Salary: 45,000, 40 hours/week

Supervisor: William Morton 301-***-****

Direct Sales Representative

Duties, Accomplishments and Related Skills:

Xfinity sales Professional. To demonstrate the ability to promote and sale all Xfinity Total Home Solutions.

Which consist of cable television, Telephone voice Systems, internet infidelity networks and home security

systems. Demonstrate basic computer operational knowledge. Meet targeted sales goals. Manage assigned

work territories by electronic computer input of various sales processes. Communicate effectively with your

Immediate supervisor by phone or input devices. Promote the Comcast Brand in providing customer service

first.

Warehouse Medical Supply Clerk 09/23/2014 - 11/01/2015

Employer: Sparks Temporary Personnel

5850 Waterloo Road Suite 245

Columbia, MD 21045

Salary: 24,856., 40 hours/week

Supervisor: Kyle Carite 301-***-**** x 2029, may be contacted

Apart of a medical supply team that provides the best possible patient care assistance at Laurel Regional Hospital.

7300 Van Dusen Rd, Laurel Md. To respond to requisitions for medical supplies from facsimiles, computer and telephone.

To receive incoming medical supplies and store them according to the Automated Inventory Control System. To pick

the requested medical supply item and deliver to needed medical department.

Senior Customer Service Representative 08/94 - 05/14

Employer FedEx Corporation (Techconnect)

9015 Guilford Rd, Columbia, MD 21046

Salary: 44,000, 40 hour/week

Supervisor: Demetric Baylor 301-***-****, may be contacted

Was a part of a team tat set customer service records in delivery of he People Service Profit ideal. From January 2005

Through December 2008, I received Customer Experience Awards in recognition of 250,000 customers. I received

Customer Service Awards on May 21, 2014 and July 30, 2012. Customer Service Sales lead Recognition Award for a

800,000.00 sale. Respond to inbound telephone calls that relates to Fedex on-line software applications operations, sales promotions, shipment logistics, customer account reactivation, initialize customer claims, ensure accuracy maintenance to

The primary data input system. Have working knowledge of he hardware linkage for remote operations.

Office Coordinator 07/13/92 - 09/30/93

Employer: Zero Population Growth Inc

2120 L Street NW, Suite 500

Washington, DC 2003

Salary: 20,000, 40 hours/week

Supervisor: Retired, may contact the organization at 202-***-****

Overpopulation threatens the quality life for people everywhere. Population Connection is the national grassroots population

Organization that educates your people and advocates progressive action to stabilize world population at a level that can be

Sustained by Earth’s resources. Open the office or daily operations. Order all office general supplies, Schedule meetings,

Delegate switchboard operations. Process all incoming and out going mail. Provide administrative support to the Executive Director Department. Reconcile business reply and non-business reply contributions for the Membership Department daily.

Make daily bank deposits. Ensure general correspondence is provided on a daily basis. Produce monthly sales, account due

inventory and postage reports.

Office Clerk 07/92 - 07/93

Norell Temporary Service

8217 Corporate Drive

Landover, MD, 20785

Salary: 15,000.00, 40 hours/week

No longer a operating business

Provided temporary services to various client at the highest level. Obtained experience in various clerical functions

such as data entry and word processing through an array of assignments. Responsibilities sorting, routing, and tracking office supplies. Operation of he Kodak 1392 printer. Perform general maintenance. Sort and stock all printed materials. Answer telephones and provide requisition support for incoming telephone request.

Call Taker 3/90 - 7/91

Arlington Police and Fire Communication Center

Emergency Communications Center (ECC)

1425 n Courthouse Road, 7th Floor

Arlington, VA 22201

Salary: 26,000 40 hours/week

Supervisor: retired can contact the office employment for verification.

Provided the highest level of non-emergency inbound call support for government departmental routing.

Membership Clerk 9/86 - 3/88

American Veterans National Headquarters

4647 Forbes Blvd,

Lanham, MD 20706

Salary: 15,000 40 hours/week

Supervisor: Retired can contact Director of Membership Office at 301-***-****

Obtained a high level of proficiency in management of the Membership Data Base. Update membership files, Support the

Membership filing systems. Support the switchboard operations. Provide support to the shipping receiving department.

Radiomen 1/86 - 7/86

United States Coast Guard

Fort Smallwood Road

Curtis Bay, MD 21226

Salary: 19,000 40/week

Maintain a superior level of emergency search and rescue operations. Voice communications for the Chesapeake Bay.

Perform marine voice broadcast in accordance with Federal Communication Commission requirements. Provided landline

communications.

Facility Inspector 1/85 - 1/86

United States Coast Guard

40 S Gay Street

Baltimore, MD 21202

Salary: 19,000 40/week

Supervisor: Can contact the United States Coast Guard for verification.

Inspect all regional water front facilities including docked vessels. Ensure that compliance is met in accordance with Code

Of Federal Regulations for pollution prevention. Process citation for noncompliance. Enter data in the National Pollution

Prevention computer system.

Radiomen 10/82 - 1/85

United States Coast Guard

40 S Gay Street

Baltimore, MD 21202

Salary 19,000 hours/week

Supervisor: Contact the United States Coast for verification.

Maintain a superior level of emergency search and rescue operations. Voice Communications for the Chesapeake Bay.

Perform marine voice broadcast in accordance with Federal Communication Commission Requirements. Provided landline

Communications. Supervise a communications center shift schedule.

Radiomen 5/80 - 10/82

United States Coast Guard

Air Station Elizabeth City

Weeksville Road

Elizabeth City, NC 27909

Supervisor: Can contact the United States Coast Guard for verification.

Provided search and rescue administrative support through landline communications systems. Worked with a highly skilled

Team of communicators. Achieved a Certificate of Proficiency while stationed at Air Station Elizabeth City. Provided internal routing support for incoming and outgoing landline communications.

Education:

Towson State University 9/76 - 5/77

No degree, General Studies

Lake Clifton Senior High School 9/71 - 5/74

Diploma, College preparatory GPA: 3.00

Training:

United States Coast Guard Training Center, Cape May, NJ, 12/18

Radiomen

United States Coast Guard, Petaluma, CA, 11/79

Telecommunications

University of Maryland fie and Rescue Institute, College Park, MD, 11/83

Customer Service

Fedex Customer Representative New Hire Training, Columbia, MD, 9/94

Facility Inspector

United States Coast Guard Marine safety School, Yorktown, VA, 11/85

Basic Telecommunications

Northern Virginia Criminal Justice Academy, Fairfax, VA, 10/90

Certifications:

Computer Operations Specialist, Yorktown Business Institute, Landover, MD 3/92

Certificate of Excellence, Yorktown business Institute, Landover, MD, GPA: 3:44, 3/92

Computer Skills:

Word Perfect, Excel, Microsoft Word, Typing speed 50wpm, 10 key calculator, Pitney Bowes Star 90,

Star 300, Mailing systems, and Word Perfect.

Contact this candidate