Administrative Assistant Customer Service
Resume:
Linda Gilbert
*** *********** ** *********, ** 22657 • 540-***-**** • *******@*****.***
Professional Summary
Experienced Administrative Assistant I with extensive knowledge in various office management software. Proven office and personnel management skills, with equal ability in lead and support roles. Competencies include record keeping, document management, personnel support and report presentation.
Skills
Microsoft Skills Business Administration
Research Skills Writing Reports
Data Entry Professional Phone Etiquette
Medical Setting QuickBooks Certified Pro-advisor
Accounting Skills Analyzing Data
Remote work Microsoft Teams
Tax Preparer Bookkeeper
Work History
Administrative Assistant I, 12/02/2019 to Current, 40 Hours (Public Trust Clearance)
Aspen of DC (Sub-contractor for WSP, FEMA HIS Contract)
Provided clerical support to WSP Inspection Services call center.
Serving as a contact point for inspector’s inquiries regarding workshops, e-learning, security requirements, deployment, and preparations for travel.
Prepare inspectors for the FEMA background ck after the registration process.
Troubleshoot issues with registration process and login to inspector webpage.
Referring callers to the appropriate departments to receive information and assistance.
Contacting inspectors and scheduling new and advance workshops and webinars for continue education.
Assisting other department as needed during times of disasters (deployment, arrange travel or remove from field).
Prepare inspectors in anticipation of deployment to determine availability and travel.
Provide travel codes for inspectors to arrange travel and make sure travel adheres to the travel policy.
Analyze and reconcile source documents to ensure accuracy in recording all transactions.
Assist with various reports for FEMA.
Administrative Assistant I, 05/2015 to 11/29/2019,40 Hours (Public Trust Clearance)
WSP USA INC – (Contractor FEMA HIS Contract) Winchester, Virginia
Provided clerical support to WSP Inspection Services call center.
Serving as a contact point for inspector’s inquiries regarding workshops, e-learning, security requirements, deployment, and preparations for travel.
Prepare inspectors for the FEMA background ck after the registration process.
Troubleshoot issues with registration process and login to inspector webpage.
Referring callers to the appropriate departments to receive information and assistance.
Contacting inspectors and scheduling new and advance workshops and webinars for continue education.
Assisting other department as needed during times of disasters (deployment, arrange travel or remove from field).
Prepare inspectors in anticipation of deployment to determine availability and travel.
Provide travel codes for inspectors to arrange travel and make sure travel adheres to the travel policy.
Analyze and reconcile source documents to ensure accuracy in recording all transactions.
Assist with various reports for FEMA.
Administrative Assistant, (Human Resources) 12/2014 to 05/2015, 40 Hours
Kelly Services Inc – Winchester, Virginia
Provide Administrative Support for Human Resource Department
Update employment attendance records.
Screen visitors and distribute mail to essential staff.
Order office supplies and order food for company events.
Answer incoming calls and direct to appropriate departments.
Generate essential paperwork for new hires.
Reconcile monthly credit card transactions to match monthly statements.
File employee information in proper files.
Key Account Analyst Senior Specialist, 05/2011 to 08/2014, 40 Hours
Newell Rubbermaid Commercial Products – Winchester, Virginia
Provide Administrative Support for the companies top 10 ten customers.
Answer incoming calls with product questions and orders.
Answer vendors corresponding e-mails.
Process sale orders and custom-made item orders.
Track customer orders to be sure they are filled and sent out in timely fashion.
Served as the main liaison between customers, management, and sales team.
Generate weekly reports for customers and analyze sale data.
Clinical Assistant/Office Manager, 06/2007 to 05/2011, 40 Hours
Mountain View Family Medicine – Strasburg, Virginia
Provide Administrative Support in a clinical setting.
Triage and perform clinical test on incoming patients.
Order essential office and medical supplies.
Assist with front office with scheduling appointments and collecting co-pays.
Assist with medical record keeping and coding.
Education
Bachelor of Science: Accounting, 2009
Colorado Technical University - Colorado Springs, CO
GPA- 3.5
Associate of Science: Business Administration and Management, 2008
Colorado Technical University - Colorado Springs, CO
GPA-3.8
Accomplishments
Deans and Chancellors List, Cum Laude
Certified Quickbooks Pro-advisor
Contact this candidate