Customer Service Technical Support

LAVANYA KALAICHELVAN

*******.**************@*****.***, 1326 central avenue, N8Y3V4, Windsor, ON

+1-647-***-****

Summary

Dedicated customer service professional with experience in delivering exceptional support and fostering positive customer relationships. Skilled in resolving issues efficiently, managing inquiries across various channels, and maintaining customer satisfaction. Education

Master of Engineering in Computer Science

Anna University Chennai, India. 2013-2015

Women Enterprise Skills Training

Empowering Women For Employment Program Windsor, Ontario. - 2024

● MS Office Training

● Financial Security Course

● Customer Service Training (St.Clair College)

Professional Experience

Client Engagement Representative (volunteer)

Small Business & Entrepreneurship Centre Windsor, Ontario - 2024

● Researching client businesses to see if a business has started operating

● Contacting clients via phone, to update their client records and answer business-related questions

● Recording client responses in a customer relationship management (CRM) system and performing data cleanup activities.

Associate - Personal Loans

Kotak Mahindra Bank Chennai, India 2017 - 2018

● Process personal loan applications efficiently and accurately, ensuring compliance with bank policies and regulations

● Provide exceptional customer service by promptly addressing client inquiries and resolving issues in a timely manner

● Demonstrate strong negotiation skills to secure favorable loan terms for clients Technical Support Executive

Kochar Infotech Pvt Ltd Chennai, India 2015 - 2016

● Troubleshoot and resolve complex technical issues related to software and hardware, utilizing advanced troubleshooting techniques

● Provide clear and concise explanations to customers, ensuring their understanding of technical concepts

● Consistently exceeded customer satisfaction benchmarks, receiving positive feedback and recognition for exceptional performance

● Effectively manage multiple tasks and prioritized workload to meet deadlines

● Maintaining and updating customer details in a database Skills

● Technical: Office 365, PHP with MySQL, Data Analysis.

● Soft: Problem-solving, customer service, interpersonal skills, time management, attention to detail, active listening, empathy, customer relationship management, database management

● Certifications: Quality Topper Certificate (Customer Support)

● Languages: Tamil, English

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