Customer Service Representative

Faul Randen Ducut

Customer Service Representative

Faul Randen Ducut

San Agustin St. Block 3 Balincanaway

Tarlac City, Tarlac

2300

+63-956-***-****

***************@*****.***

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Skills

●Telephone etiquette

●Tactful negotiation

●Sendible

●Telephone enquiries specialist

●Product knowledge

●Professionalism

●E-Commerce experience

●Relationship Management

●Shipping and receiving

●Ethical judgement

●Complaint resolution

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Experience

Concentrix / Transition SME

August, 2020- March, 2024, Ayala Makati

●Facilitated smooth transitions of staff under Mobility Sales and Services Chat account at AT&T.

●Developed bespoke solutions to complex challenges, enhancing client satisfaction and outcomes.

●Undertook rigorous quality assurance checks to maintain the integrity of project deliverables.

●Participated in business development efforts by identifying new or additional revenue opportunities with current clients.

Foundever / Customer Service Representative

June, 2024 - November, 2024

●Utilized diverse communication methods to address customer issues related to online products under the Staples initiative.

●Coordinated with logistics teams to optimise delivery schedules, reducing wait times and improving customer satisfaction scores.

●Coordinated referrals and escalations to obtain specialised support.

●Addressed customer service enquires quickly and accurately.

●Monitored email to promptly collect and respond to complaints.

●Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.

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Education

Maliwalo National High School / Upper Secondary Education

2018 - 2020 Maliwalo Tarlac City

Amucao Naitional High School / High School Graduate

2010 - 2014

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