United States Information Security
Resume:
MILFORD R. THOMPSON
*******@*********.***
TECHNICAL SKILLS SUMMARY
Windows 2000/2003/2008/XP/7,10, 11, 365, file/print/web/database/application servers, Microsoft Exchange, Active Directory, EMC SAN, TCP/IP, HTTP, DHCP, DNS, WINS, SMTP, SNMP, MPLS, BGP, EIGRP, OSPF protocols, PROMINA, Cisco network hardware (routers, switches, firewalls, VoIP, VPN, activity logs, LAN/WAN, Unity, UCCX, TACACS, LDAP authentication, Cisco IDS, SMS, SMSC, Cisco BPX 8600, Cisco IGX 8400, SOA, Network Security, Cisco IOS, CCNA Certified, Checkpoint, DMZ, Proxy, NAC, Fortinet, SolarWinds, Remedy, ServiceNow, Zendesk, HPOV, Avamar, Data Domain, and VMware.
EDUCATION
MASTER OF SCIENCE
Information Security (cum laude), Capella, Minneapolis, MN
BACHELOR OF SCIENCE
Criminology, Brenau University, Gainesville, GA
ASSOCIATES OF SCIENCE
Criminal Law, (cum laude), Central Texas, TX
United States Army Sergeants Major Academy, Ft. Bliss, TX
KPMG ALUMNUS
CERTIFICATIONS
AT&T, FT2000 OC-48 Cisco, IGX 8500
Alcatel/Nortel Codex CCNA
Sonet Architecture CompTIA, A+
Advanced Comm. /Elec. SharePoint
Cisco, BPX 8600 CompTIA, Security+
Promina/IDNX Broadband Switch/Config.
Strataview+ Ins/Ops Cisco Router Config.
Cisco MGX ATM VSAT Hub Ops.
OC48 Ring Terminal Ops Broadband Switch
DOD Cert&Accred. Process UNIX Security/Sys Admin.
Lean Six Sigma GBI, Security Awareness
DMS Certified V.1.0 PMP
SSC Practitioner ITILv4
CISSP
PROFESSIONAL EXPERIENCE
May 2023- Special Projects/Network Administrator, United States Federal Court, Northern District of Georgia
Deliver the highest level of customer support and follow up to court employees, the bar, trustees, and the general public. Restructure the courts file systems. Make it secure and easier to manage following best practices. Analyze the current system, create a restructuring plan, and execute the plan.
Identify data owners and focus on data cleanup efforts. Incorporate file auditing and reporting.
Administer Windows file servers. Create and update documentation. Provide weekly updates to Chief Deputy of IT. Collaborate with other network administrators. Assist in the conversion of the internal website to SharePoint.
Coordinates the integration, testing, and support of large/complex software and systems necessary to support the information systems needs of the division.
Coordinate with vendors to review, complete and disseminate project deliverables.
Monitor technical system testing measures to ensure acceptance and go-live deployment.
Manage systems change management processes, release schedules and implementation roadmaps in coordination with leadership and vendors.
Manage system release schedules and implementation.
Facilitates planning meeting with stakeholders to identify release package sequence, risks and mitigation strategies as needed.
Feb 2022- May 2023 Senior Solutions Architect, SAIC,
Provide modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the CONUS and OCONUS. Services will support the mission needs of USACE’s Headquarters (HQs) located in Washington, D.C., nine Divisions and 43 Districts, to include over 1,500 field and area project offices and two data centers.
Responsible for designing and assessing cost for customer requirements to help facilitate project definition and a service catalog offering.
Projects will span a variety of IT domains such as Compute and Storage, Cloud and Infrastructure, VoIP and Telecommunications, Network and Security.
Responsible for developing and designing technical solutions and ROMs for assigned scope of work. Also manages all IT equipment contracts for the Dept. of Defense as well as vendor management for al U.S.IT projects, with an annual budget of 20 million dollars.
Collaborate with Government customer(s), stakeholders, and project teams to review solutions. Ability to self-assess and self-regulate
Work with Engineering & Design team to help establish Technical Roadmaps for IT Towers within Engineering Team.
Active DOD Secret clearance. Familiar with Army IT engineering.
Apr 2021- Feb 2022 IT Program Manager, Incommunity.Org, Atlanta, GA
Monitor the performance of the network to ensure the agency can conduct its business. Developed the IT SOP for the agency. Develop a Disaster Recovery Plan for the agency. Reduced the amount of time to close tickets, to minutes. Draw current network design in Visio.
Designed and installed Cisco Meraki Cloud firewall. Increased the bandwidth network by going to fiber 500mbps up/down stream.
Improved customer service by 100%, by being personally involved, to ensure that the client’s needs are meet. Responsible for all IT procurement contracts and vendor management for the agency, annual budget 2.5 million dollars.
Reduced the response time to issue new IT equipment to 10 minutes by having spares already configured and ready to issue.
Supports 80 locations in Georgia with IT management of technical resources.
Reengineered the wireless network to support 300 users on each floor with Cisco Aeronet components. Re-designed the conference room to support multi-media format.
Builds PC’s and laptops for staff.
Fortinet firewall administrator, Microsoft 365 administrator, Zoom administrator.
Saved the agency $40,000 dollars on the construction of the fiber project
Oct 2016- Apr2021 IT Director, Celestial Development, Atlanta, GA
Network Architect and systems engineer for Protiviti at Express Jet Airlines. Engineered and migrated the corporate office from Delta HQ to the new Express Jet corporate office. Deployed Cisco Nexus 9300 and 9500 switches, Catalyst 2960, 3702, 3750 switches in the new network to support 200 personnel. (CASB) gatekeeper, allowing the organization to extend the reach of their security policies beyond their own infrastructure. Software Code Analysis using Apache and Code Dx.
Systems Engineer for Universal Health System’s nationwide data migration, Windows 10 upgrade, Dell laptop and desktop refresh. This project will impact 1.5 million users. Provide onsite collaboration to affect all user profiles, Outlook email, and HIPAA policy compliance. Deploy Sophos tools for communication endpoint, encryption, network security, email security, mobile security and unified threat management. Tomcat for web site services. Powershell scripting tools used.
Progressive Insurance technical lead for the Southeastern United States, part of a nationwide OS upgrade to Win10 on 79,000 units. Insured a timely phased roll-out, to lessen the impact on business performance.
First Data tech support staff to assist staff with email, VPN, lockout, bit locker, new laptop configuration for 300 personnel.
Microsoft Office 365 migration for Kantar, U.S. operations, primary office.
Oct 2012- Oct 2016 Asst. IT Director, GCI, Decatur, GA
Drafted and published IT policy letters in the areas of Disaster Recovery, Internet Data Usage and obsolete IT Equipment, to support 700 staff members.
Responsible for developing and implementing a strong information technology strategic direction in support of organization's objectives and mission. Improved system up time to 100% for two years. Work closely with other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all areas of the organization.
Collaborated with AT&T services to engineer a plan to increase backbone throughput speed by 40%, saving the State of Georgia 1 million dollars in build out cost to the infrastructure.
Monitoring status reports, via the event viewer. Salesforce administrator.
Adding, deleting, recover, remove, and disable accounts in AD as specified by managers.
Implemented measures with IBM that enhanced core network uptime to 97%.
Manages the F&I budget for all the State of Georgia IT contracts and vendor relations.
Installs, configures, and supports local area network, wide area network, internet systems, computers, mobile devices, and VPN and wireless systems for the state of Georgia. Configures, test computers and network software and operating systems. Uses Wire Shark to check ports for malicious activity.
Act as the forest owner to determine the level of authority that is delegated to an OU owner to create objects.
Provide support for user applications such as Microsoft Windows, Office 2016, and Office 365 technical specialist.
Perform system backups on IBM Power 7 and Avamar/Data Domain.
Supporting AD mailbox limits, distribution limits, spam and list creation. Manage mailbox size in (KB).
Maintains and monitors the IBM AS400 enterprise server for the state of Georgia. Supported environments include AIX, IBM i, Linux for Power applications.
Sept 2011- Oct 2012 Chief of Network Operations, C.I.A., Langley, VA
Deploys IP network concepts, including routing and switching technologies. Tier-three trouble-shooting and implementation of advanced network architectures as directed by an appropriate senior engineer. Vast experience working with dynamic routing protocols, IP subnetting, VLANs, STP, and QoS components.
Provides operation training, new equipment training and/or onsite support to 250, U.S. government personnel. Includes advanced operations, maintenance procedures, setup, satellite acquisition, configuration and troubleshooting. Provide direct oversight support to government appointees during testing exercises and operational field trials. Recommends course of action for deployment of Cisco routers and switches to support varied mission requirements.
Protocol/Network Theory Experience using packet analyzer, sniffer and IDS/IPS tools. Utilizes his understanding of DMVPN configuration and troubleshooting, routing protocols (OSPF, EIGRP, and RIP), switching fundamentals (VLANS, VTP, Port Security, and Spanning Tree). Concepts within DMVPN architecture, and an understanding of TCP Acceleration and QoS over Satellite.
Design and oversee implementation of end-to-end integrated systems. Deliver architectural initiatives that drive revenue and improve efficiency in line with business strategy. Cultivate relationships with IT management. Maintain in-depth knowledge of the organization's technologies and architectures. Develop and maintain current and planned state architectural blueprints. Communicate architectural decisions, plans, goals and strategies. Gain organizational commitment for enterprise level architecture and infrastructure initiatives. Provide architectural direction to Enterprise Architects, Business Architects and Solution Architects. Develop architectural metrics and reports for the executive team.
Sept 2010- Sept 2011 Booz Allen Hamilton, Senior Consultant, Atlanta, GA
Trains and instructs FORSCOM, ARCENT, First Army and USARC personnel
on how to provision, manage, and support team sites using Microsoft SharePoint
Portal. Also maintains the COOP site for FORSCOM Headquarters. Maintains SIPR and NIPR systems as well COMSEC for designated systems.
Provides Defense Readiness Reporting System – Army (DRRS-A) training and implementation to Department of Defense assets. DRRS-A follows the Department of Defense Net-centric strategy in making Army readiness data visible, accessible, and understandable. Outstanding presentation skills. Program Manager for CompTIA Security + training program at Kessler Air Force Base for Air Force personnel. Additionally, designed and developed course materiel.
July 2008-Sept 2010 Tier III Network Engineer, AT&T, Atlanta, GA
Tier III - data network engineer - performs software and hardware connectivity solutions for Blackberry, I-phone, and air card devices.
Uses Snooper, Remedy, CARD, MTi, Poet, GX-MMS, Mobile 365, Nokia-MMS and Light-Surf to rectify customer profiles and network functionality.
Provide GGSN Network and application support for The New AT&T 3G UMTS/EDGE wireless network, supporting IP networking and underlying protocols, IMS, HLR, VLR, SMSC, SMS, SS7, Voice Tones, WAP Push, Star Services, GPRS, Express Mail, MMS, Nokia Openwave, and SOA for 3G wireless.
Uses Cisco Enterprise switches and routers. Cisco Nexus 7000 series switch, running on the modular NX-OS firmware/operating system on the fabric. Performs system configuration on Cisco BPX 8600, Cisco IGX 8400 switches, and monitors network traffic for FECN and BECN issues.
Creates new network designs to meet network requirements and suggest recommendations based on those requirements to management. Uses multiple components for load balancing, instead of a single component, to increase reliability through redundancy. Load balancing service is provided layer switches and HPOV and SolarWinds NTA v.3.5 by dedicated software or hardware.
Co-ordinate, configure and install network configurations. Configure switches, routers and make sure the cables are connected properly.
Ability to create back up strategies for the data and recovery plan for the network.
May 2002- July 2008 U.S. Army, Ft. Gillem, GA
Telecommunications Sergeant Major for G-6, First Army.
Installs SIPR, NIPR, C41SR, VOIP systems for the First Army command.
Utilizes SINCGARS, UHF, VHF, TROPO, Satellite, PLGR, ANCD, PKI and Promina Operator and Maintainer for the installation, maintenance, and integration of Promina 200, 400 and 800 multiplexers, media converters, GPS timing, and COMSEC into echelons above corps (EAC) networks. Promina network architecture, technology is crucial for effective network implementation, utilizing tactical communication assets such as the Joint Network Node and the Single Shelter Switch (SSSv3). Twenty years plus of experience installing and using RF technology around the world in VHF, SHF and Microwave technology.
30 years of experience as a Technical Trainer and content developer for telecom systems for special operations missions with U.S. Army Rangers, U.S. Army Special Forces and U.S. Navy Seals.
Supervised Mobilization sites at Ft. Bragg, Ft Hood, Ft Steward, and Ft Drum.
Coordinates and provides all C41 support for First Army. COMSEC management, leased circuit requests, satellite access request, frequency assignments. Designed the first IED course for personnel for deployment in theatre, reviews reports from Third Army CFLCC and the CIA to study current trends in tactics. Worked with IBM engineers to configure and install all hardware.
SharePoint portal administrator for First Army staff, supporting 325 personnel.
Citrix Enterprise support for the U.S. Army network.
30 years of experience as a sole source IT equipment contracts and vendor management manager to support US forces in Iraq and Afghanistan, with an annual budget of 100,000 million dollars plus per year.
ETQ Reliance system, represents our Electronic Quality Management System and will be the primary source of record for Supplier Corrective Action Requests (SCAR), Supplier Deviation Request (SDR), Supplier Process and Design Change Request (SPDCR), and Production Part Approval Process (PPAP).
ADDITIONAL TRAINING & EXPERIENCE
PFS-1, D-Base, Windows, Office, Windows 7 Enterprise
Secret Agent, NEC Private, .NET, Chameleon, HTML, JAVA, OO, Perl, Cool
Mode, PKI, Netstream 2009, Asset Tracker 8.3 Cisco VPN Client,
Chaos Shredder, Find Current User, Implementation of Sonet and Fiber Systems
Network transport Over T-1 (1.5mbs) through (2.1gbs) OC-48, S2K, AS400,
Log Mein Rescue, Google Administrator, Bio Star Biometric systems, Cisco ACS 1113,
Cisco ASA 5550, Wire Shark, AVG, NMAP, MS 365, IBM Endpoint Manager, Java8,
Microsoft OneDrive, Triton AP-Endpoint, Sophos End Point Anti-Virus, Sophos network Threat Protection
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