Technical Support It Engineer

MOHAMED FAIZAL N

Mobile: +91-760*******

E-mail: **********@*****.***

Objectives:

A Smart and hardworking individual with a focused bent of mind and a drive passion to excel in challenges, who believes in giving the best to the organization. Summary:

Over all 8 plus years of IT Experience in Cloud Service, Devops Engineering, System Administration, Networking Administration, technical support, Cloud Computing, Virtualization Information Security.

Well versed in Windows, Linux, VM Ware, Hyper-V, Citrix.

Involved in management of IT Infrastructure solutions, Design and Implementation

Responsible for Escalation issues and Level 1, 2 support for End User Computing with IT Infrastructure.

Work Experience:

Worked as a Technical Consultant (ITSM), LTIMindtree, Bangalore, India Since (July2024to20 Oct 2024)

Worked as an Associate Consultant at FNY Service Private Ltd, India Since: Dec 2023 to June 2024.

Worked as Sr, IT Engineer at Bpe Bio tree ltd, India (Since: Sep 2023 to Dec 2023)

Worked as Sr. Associate Engineer at Box Venture Private Ltd, India. (Since: Sep 2022 to Sep 2023)

Worked as an IT Support Engineer at AMC/Rashid Group, UAE. (Since: March 2018 to July 2022)

Worked as a Process Executive at INFOSYS Bpo ltd, India. (Since: Jun2016 to July 2017)

Worked as a Network Admin at DTPL, Bangalore, India (Since: March 2015 to Jan2016) Experience & Expertise:

Azure Side - Operating Systems: Windows, Linux (Ubuntu, CentOS), Worked on Azure resources like virtual machines, Domain, VNET configuration, VNET peering, Gateways, Storage,, Azure Active directory, Security Center,Defender,key vault monitor,CDN,IAM Roles,App, (Scrum/Kanban) Service’s,VPN,ARM,Microservice’s, Azure DevOps services such as Azure Pipelines, Azure Repos, Azure Boards, and Azure ArtifactAZURE(IaC): Terraform Configuration Management: Ansible Containers and Orchestration: Docker CI/CD Tools: Jenkins, GitLab CI Version Control: Git, GitHub Scripting: PowerShell, Bash, Python, Monitoring and Logging: Grafana Networking: VPCs, Subnets, Network Security Groups, Load Balancers, Network watcher Database Systems: SQL, Ticketing tools: Service Now, Jira Confluence. Data: Synapse, Databricks, Kafka.

Server Side -of Domain Controller including (Forest, Tree, Trust, AD FSMO Roles, DFS, Replication, windows Backup, GPO Mapping and Administration, LDAP, SCCM, Endpoint, Raid, OU Structure, Active Directory Objects Connectivity, WCM, Registry Hives, Event logging PowerShell’s, DLP, Threat Protection, Cluster, Hyper -V

VM Ware Side-vSphere is VMware's enterprise virtualization platform and the basis VMAWRE EXSI. vCenter Server is the centralized platform for managing vSphere environments, used for assigning roles to users, creating new VMs, searching the inventory, and much more

O365 side-Exchange Center Admin, Account of Requirements of Create, Add, Assign, Delete, Modify, Connect with Azure Ad, MFA, SharePoint and OneDrive.

Core Network Side-knowledge of SD-WAN Administration which include (MPLS, EGP IGP, IP Spoofing, IP Sec Vpn, SSL Vpn, Trunk, Tunneling, Sip, VoIP, Proxy server) Linux-Ubuntu lvm, kvm, administration, storage, Samba, Domain Controller, Automation Roles and Responsibilities

IT Support Engineer (Engineering and Packaging) AMC, Ajman, Dubai (March 2018 to July 2022)

Promptly resolved incident tickets as per ITIL framework through Autotask.

Implemented se r vic e r e q u e s t s, i nc i d e nt m a n a g e m e n t, a n d c h a n g e m a n a g e m e n t processes.

Managed and troubleshot Windows Server environments (2012, 2016, 2019), ensuring peak performance and reliability across all systems.

Administered Mac and Android, Linux platforms, ensuring maintenance for around 2000 endpoints.

Performed installations and upgrades of Windows systems, while improving system capabilities.

Facilitated user account creation within Office 365, optimizing access and enhancing user

Implemented Group Policy Objects (GPOs) to uphold security protocols and configuration standards throughout the network; adopted security measures and patch management strategies.

Configured and optimized virtual infrastructure; monitored virtualization infrastructure and provided advice on capacity requirements.

Administered backup servers like monitoring drive capacity, services, patches, daily check report and installing required application and any hardware related issues.

Ensured that the Windows server systems have a high level of availability and reliability.

Monitored Azure subscriptions, including provisioning and managing subscription resources, monitoring usage, and enforcing governance policies to ensure compliance

Monitored performance and health of Azure services and resources, proactively identifying and addressing issues to ensure optimal performance and availability.

Configured identity and access management, implementing network security controls, encrypting data, and ensuring compliance with regulatory requirements.

Designed and implemented backup & disaster recovery solutions to protect data and ensure business continuity during system failures, data loss, or disaster Sr. Engineer Associate: (Service and Development Industry) Box Venture Private Ltd, Chennai, Tamil Nadu. (Sep 2022 to Sep 2023)

Design and implement an Agile work management approach.

Handled the alerts and metrics of the gateways and different resources.

Design a secure development process.

Implementing DevOps development processes like version control strategy, integrating source control.

Manage build infrastructure, implement code flow.

Managing application configuration and secrets.

Design, implement, and manage scalable infrastructure solutions.

Ensure high availability and reliability of network and infrastructure components.

Automate infrastructure provisioning, scaling, and management using IaC tools.

Monitor and optimize network performance to ensure low latency and high throughput.

Implement robust backup, recovery, and failover mechanisms.

Conduct regular security assessments and implement network hardening measures.

Collaborate with cross-functional teams to support deployment and release processes.

Document infrastructure and network designs, configurations, and best practices

Implementing application infrastructure with AKS infrastructure and IaC.

Implementing continuous feedback mechanisms.

I have used ARM template to adopt the IaC and have knowledge in terraform

Proficiency in network protocols and configurations.

Expertise on Infrastructure as Code (Terraform)

Expertise in virtualization and containerization

Experience with load balancers, firewalls, and VPNs.

Advanced troubleshooting and performance tuning skills.

Strong scripting skills

Associate Consultant (IT Service Industry)

FNY Service, Hyderabad, Telangana (Dec 2023 to June 2024)

Worked as a professional who provides expert advice and support to organizations to help them improve their performance

Clint side solve complex problems, and achieve their goals

They are typically employed by consulting firms and work on a variety of projects across different industries and functional areas

As Technology Side (Azure, Linux, Devops which included the service of cloud- based architecture)

Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements

Assisting for whole company growth to give well production

Certifications:

Cisco

Azure Administrator 104

Azure Devops Engineer

VMWare Esxi 6.5

Fortinet NSE,

GSDC -ITSM20001

GSDC – Cloud Clouding

GSDC – Business Analyst

EDUCATION

Post-Graduation:

Master of Computer Application (MCA) in Information in Communication Engineering ANNA UNIVERSITY Coimbatore, Tamil Nadu -2015.

Languages:

English, Arabic, German.

Declaration

I declare that all the information furnished by me above is true to the best of my knowledge.

(Mohamed Faizal)

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