Account Management Supply Chain

JACQUELINE FRANCOIS

MIAMI, FL ***** 305-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Dynamic account management professional with 8+ years of experience in client relations, vendor management, and administrative support. Proven ability to streamline operations, resolve billing discrepancies, and drive client satisfaction, resulting in improved service delivery and operational efficiency. Adept at leveraging analytical skills and technology to support strategic business goals and foster long-term client relationships. SKILLS

Account Management & Client Services

Vendor Relations & Supply Chain

Management

Billing & Invoicing Accuracy

Procurement & Purchasing Processes

Data Analysis & Reporting

Microsoft Office Suite & SAP

Inventory Management Systems

Problem Solving & Process Optimization

Purchasing AdministraƟve Assistant

Levy Restaurants / Miami Heat NBA, Miami, Fl 01/2022 - Current

Maintained vendor records and ensured accurate invoice processing, improving data integrity by 15%.

Addressed billing discrepancies using debit and credit memos, achieving a 20% reduction in billing errors.

Collaborated with internal teams and external vendors to ensure timely deliveries, maintaining stock levels above 95% target.

Developed strong relationships with external agencies and colleagues, fostering a collaborative work environment.

Junior Employee Benefits Manager

All AtlanƟc Benefits, Hollywood, Fl 04/2022 - 01/2023

Managed client inquiries and provided detailed information on employee benefits, enhancing client retention by 10%.

Maintained and updated client records with 100% confidentiality and accuracy.

Supported the design and implementation of employee benefits programs tailored to client needs, resulting in positive client feedback.

Prepared detailed reports on benefits utilization, delivering actionable insights for program improvements.

Client Employee Benefits Manager

World Insurance, Miami, Fl 10/2015- 04/2022

CulƟvated and maintained strong client relaƟonships, achieving a 95% client saƟsfacƟon rate.

Supervised and mentored a team of five account managers, fostering professional growth and best practices.

Collaborated with clients to design and implement employee benefits programs aligned with organizational goals, increasing participation rates by 25%.

Streamlined administrative processes, reducing turnaround times for benefits inquiries by 30%.

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